Performance Problems with custom Application if Anti Malware Features are activated

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Posts: 1
Comments: 1

Hello everyone,

I'm currently testing Acronis Cyber Protect on a Windows Server 2012 R2. Everything is working fine exptect one application. The application is our main CRM. The application slows down by a lot.

I tried the following things:

  • Add the application as "never consider malware". 
  • Add the application the program root folder "C:\Application\*" to not bie monitored for change
  • Add the application root folder to not scanned by real-time Protection.

I also copied the application in the Program Files Folder (as there is no installer) but that didn't do the trick either. 

Another observation I made is that the software is not recognized in the software invetory. 

Can someone help me out?

 

Kind Regards

Sebastian 

Thu, 01/21/2021 - 10:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1

Hi Sebastian,

I can understand that the issue is related to software slowdown. We need to investigate the issue.

Kindly first collect below information and create a new ticket -

1. Acronis system report of affected machine.

2. Screenshots of problems.

3. Explanation of software slowdown problem

4. Software name and software file (Affected)

Please submit a support ticket as described by the following link: https://kb.acronis.com/content/56079

Thanks.

Thu, 01/21/2021 - 17:13
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