Plesk Extension: Failed to install the backup agent

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Hello,

my problem is that the Backup-Agent cannot be installed, after installing the Acronis Plesk extension successfully.

This is the log output i got:

2023-06-22T09:46:10+0200 backup_agent Start.
2023-06-22T09:46:10+0200: 
2023-06-22T09:46:10+0200:Start 15.0.35739
2023-06-22T09:46:11+0200:Default text converter created OK.
2023-06-22T09:46:11+0200:Use options file /opt/psa/var/modules/acronis-backup/srv/tmp/options_file.
2023-06-22T09:46:11+0200:Cmd line opt:'/backup_agent'
2023-06-22T09:46:11+0200:Cmd line opt:'--auto'
2023-06-22T09:46:11+0200:Cmd line opt:'--strict'
2023-06-22T09:46:11+0200:Cmd line opt:'--options-file'
2023-06-22T09:46:11+0200:Cmd line opt:'/opt/psa/var/modules/acronis-backup/srv/tmp/options_file'
2023-06-22T09:46:11+0200:Cmd line opt:'--packages-bundle'
2023-06-22T09:46:11+0200:Cmd line opt:'/opt/psa/var/modules/acronis-backup/srv/tmp/backup_agent'
2023-06-22T09:46:11+0200:File opt:'/backup_agent'
2023-06-22T09:46:11+0200:File opt:'--rain=https://cloud.acronis.com'
2023-06-22T09:46:11+0200:File opt:'--login=XXX@XXXXXXX.de'
2023-06-22T09:46:11+0200:File opt:'--password=XXXX'
2023-06-22T09:46:11+0200:FileReport: Using /var/log/AcronisRemoteInstall/acroinst2_bootstrap.out, SkipReporting=1
2023-06-22T09:46:11+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:11+0200:Unattended install mode.
2023-06-22T09:46:11+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:12+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:13+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:13+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:13+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:13+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:13+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:14+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:14+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:rpm package detected
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:Looking for sed in RPM DB, called command 'rpm -q sed 2>&1', RetCode:1, Output:
package sed is not installed

2023-06-22T09:46:15+0200:Will use custom RPM DB
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:RPM DB was not found in /var/lib/Acronis. Trying to detect its location.
2023-06-22T09:46:15+0200:Location of RPM DB was not detected.
2023-06-22T09:46:15+0200:Could not detect location of RPM database on Debian system during update.
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:This installer product version: AB_CLOUD 15.0.35739 VENDOR_ACRONIS
2023-06-22T09:46:15+0200:Already installed product version: AB_NONE 0.0.0 VENDOR_NONE
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:check_kernel_version finished OK.
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:deb11 system detected, flags = 8421379
2023-06-22T09:46:15+0200:prepare_transaction finished OK.
2023-06-22T09:46:15+0200:Dependencies check finished OK.
2023-06-22T09:46:15+0200:Getting module information for 'snumbd26'...
2023-06-22T09:46:15+0200:Found: name 'snumbd26', memory '32768', usecount '3'
2023-06-22T09:46:15+0200:snumbd26 module usecount = 3
2023-06-22T09:46:15+0200:Mount points of kernel module 'snumbd26' are detected. Unmount them manually, and then repeat the installation.

Attachment Size
trueimage-setup.log.jpg 18.36 KB
Thu, 06/22/2023 - 08:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1727

Hello Krishan.

Welcome to the forum.

Please apply the solution of this KB: https://kb.acronis.com/content/65311 . 

Please let us know if the issue was resolved.

Thanks in advance!

Fri, 06/23/2023 - 13:41
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