Registering and starting Acronis Storage Gateway

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

This is the error when trying to Register and start 'Acronis Storage Gateway'

Any help or ideas would be great

Failed:
Traceback (most recent call last):
  File "/bin/acronis-storage-registration", line 198, in <module>
    main(parser.parse_args()[0])
  File "/bin/acronis-storage-registration", line 170, in main
    register_storage(args.host, args.owner, args.username, args.password, args.address, args.uid, args.outdir, args.config)
  File "/bin/acronis-storage-registration", line 95, in register_storage
    redirect = json.loads(opener.open(request, data=data).read())
  File "/usr/lib64/python2.7/urllib2.py", line 431, in open
    response = self._open(req, data)
  File "/usr/lib64/python2.7/urllib2.py", line 449, in _open
    '_open', req)
  File "/usr/lib64/python2.7/urllib2.py", line 409, in _call_chain
    result = func(*args)
  File "/usr/lib64/python2.7/urllib2.py", line 1258, in https_open
    context=self._context, check_hostname=self._check_hostname)
  File "/usr/lib64/python2.7/urllib2.py", line 1214, in do_open
    raise URLError(err)
URLError: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:618)>

 

 

 

Thu, 09/03/2020 - 11:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 11
Comments: 94
mvp

Since Acronis Storage Gateway is EOL, I'm not sure you'll get any support. It's probably better to move to Acronis Cyber Infrastructure 3.5 instead.

I also experienced some issues in the past, and wasn't feeling confident storing my backups on an abandoned solution.

That said, can you try running:

export PYTHONHTTPSVERIFY=0

Before running the acronis-storage-registration command?

You might also want to try setting the correct ownership to the folder with certificates:

chown -R acronis:acronis /etc/pki/tls/certs/Acronis/storage/

Fri, 09/04/2020 - 13:54