Issue Integrating MuleSoft with Acronis Backup - Error Message Clarification
Hello
I've been working on integrating MuleSoft with Acronis Backup to streamline our data management processes. However, I've encountered a perplexing error that I could use some assistance with.
Upon attempting to establish a connection between MuleSoft and Acronis, I encountered the following error message: "Error 500 - Unable to authenticate. Invalid credentials." I've double-checked the credentials and authentication settings, and they appear to be accurate.
I'm curious if anyone else has encountered a similar issue while integrating MuleSoft with Acronis or if anyone has insights into what might be causing this authentication hiccup. Could there be any specific configuration steps I might have missed or any potential compatibility concerns between the two platforms?
I have already checked this for reference & https://kb.acronis.com/content/8153/
Any guidance or suggestions would be greatly appreciated as I work towards resolving this roadblock.
Thank you in advance for your assistance!

- Log in to post comments

Hello,
You're working on integrating MuleSoft with Acronis Backup but encountering an "Error 500 - Unable to authenticate. Invalid credentials." message. Here are quick steps to resolve:
- Check Credentials: Verify the correctness of your username, password, and any additional tokens/API keys.
- Permissions: Ensure the account used for integration has the necessary permissions in Acronis Backup.
- Network: Confirm no network/firewall issues are hindering communication.
- Compatibility: Use compatible versions of MuleSoft and Acronis, and update any connectors/plugins.
- Error Details: Examine logs for more specific error codes or details.
- Support: Contact Acronis support if needed.
- Community: Seek help in MuleSoft and Acronis user communities.
Document your steps and good luck!
- Log in to post comments