ACPHOA full antivirus scan won't kickoff
I have the latest build of ACPHOA (40701). Sometimes the scheduled full scan kicks off and runs and sometimes it doesn't. This is machine specific; we have three machines and it only happens on one particular machine.
OS: Windows 11 Home 64 bit fully updated.
Hardware: MOBO: Gigabyte B450 Aorus M; Processor: Ryzen 5 5600G; Memory: 64GB G-Skill DDR4; Hard drives: Boot: Samsung 970 EVO SSD 1TB M.2 NVMe Storage: 2GB WD Blue.
Has anyone else had this problem?
To get it to work, I am having to uninstall and re-install the protection components. If I schedule a scan to kickoff soon after I do this, it kicks off and runs without issues.
I've tried scheduling it at a different time, but that didn't work.
Any suggestions will be greatly appreciated.
Thanks.
I have not seen this happen with any of my PCs that use the ACPHO antivirus module; two of which have AMD Ryzen 5 5600G APUs. I will verify this and post back.
Ian
Daria,
Thank you for responding. Sorry it has taken awhile to get back to you.
Yes, I have contacted Acronis support. They are having me run the latest installation file and modify the installation to first uninstall the protection components, then run it again, re-install the protection components, and check to make sure the protection updates are current. After I do this it will run fine for a number of days (it varies) and then will again fail to run.
Rick
Thank you Ian. Sorry I took so long to get back to you.
Rick
Dear Rick,
Thank you for the answer. We would recommend contacting Acronis support again in order to a solution to the reproduction of the issue. Our support engineers can start proper investigation and fix it.
Good news concerning this issue, people!!!
It turns out that the full anti-virus scan was kicking off and completing, but the 'Last scan date' as well as the 'Scan report' were being replaced by the date and scan report of the most recent successful full or quick scan.
I have worked closely with Acronis on this issue and it has been resolved. The problem was that the Acronis Process Monitor had been disabled in the 'Startup apps' folder of Task Manager and, as a result, was not running.
First, check to see if the Acronis Process Monitor is running by clicking on the up arrow on the far right of the taskbar. This will display hidden icons. If you see an Acronis icon, then Acronis Process Monitor is running. Double check this by clicking on the icon and the completed Acronis processes should display.
If you don't see an Acronis icon under 'Show hidden icons' here's how to get Acronis Process Monitor running::
To resolve the issue, open Task Manager as an administrator, then, in the left pane, click on 'Startup apps', find CyberProtectHomeOfficeMonitor.exe and check its status to see if it is enabled. If it isn't, right click on Disabled and click on Enable. Restart the computer and, after signing in, click on the up arrow on the far right of the taskbar to display the hidden icons. You should see an Acronis icon displayed there which indicates the Acronis Process Monitor is running. Click on it and you should see all the processes that Acronis has completed.
You should now be able to run a full or quick scan(scheduled scan or manually kicked off scan) and upon completion, under 'Last scan' it should display 'today at <whatever time>' if the scan successfully completed on the current day(where <whatever time> is the time the scan completed). Or, if the scan successfully completed on an earlier date, the date the scan successfully completed.and the time it completed.
Hope this helps everybody and especially those, like me, who have struggled with this problem for quite some time..
Rick wrote:Good news concerning this issue, people!!!
It turns out that the full anti-virus scan was kicking off and completing, but the 'Last scan date' as well as the 'Scan report' were being replaced by the date and scan report of the most recent successful full or quick scan.
I have worked closely with Acronis on this issue and it has been resolved. The problem was that the Acronis Process Monitor had been disabled in the 'Startup apps' folder of Task Manager and, as a result, was not running.
First, check to see if the Acronis Process Monitor is running by clicking on the up arrow on the far right of the taskbar. This will display hidden icons. If you see an Acronis icon, then Acronis Process Monitor is running. Double check this by clicking on the icon and the completed Acronis processes should display.
If you don't see an Acronis icon under 'Show hidden icons' here's how to get Acronis Process Monitor running::
To resolve the issue, open Task Manager as an administrator, then, in the left pane, click on 'Startup apps', find CyberProtectHomeOfficeMonitor.exe and check its status to see if it is enabled. If it isn't, right click on Disabled and click on Enable. Restart the computer and, after signing in, click on the up arrow on the far right of the taskbar to display the hidden icons. You should see an Acronis icon displayed there which indicates the Acronis Process Monitor is running. Click on it and you should see all the processes that Acronis has completed.
You should now be able to run a full or quick scan(scheduled scan or manually kicked off scan) and upon completion, under 'Last scan' it should display 'today at <whatever time>' if the scan successfully completed on the current day(where <whatever time> is the time the scan completed). Or, if the scan successfully completed on an earlier date, the date the scan successfully completed.and the time it completed.
Hope this helps everybody and especially those, like me, who have struggled with this problem for quite some time..
Hello Rick!
Thank you for sharing what helped you to solve the issue.
This information may help other users so we appreciate it.
Feel free to participate in the forum anytime you need.
Thanks in advance!