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Acronis Cyber Protect failed to back up my email microsoft 365

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I am currently using Acronis Cyber Protect Home Office. but suddenly it stopped backing up my email microsoft 365. i deleted the old backup now i'm trying to make the new backup but it doesn't work i tried it manually in the control panel it performs the task but it doesn't make a backup i would like to know what it is the reason for this problem
thanks

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