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Acronis Cyber Protect Home Office 40278 still wipes first full backup with second full backup

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Acronis CyberProtect Home Office 40278, when copying backups to the FTP server, continues to erase the first full copy when it should make a second full copy. Although the last 2 versions of the program should have fixed this bug. Not only is the 2GB file size limit for FTP terribly annoying, but for some reason this bug has not been fixed for me

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Ilya, welcome to these public User Forums.

The 2GB file size limit is because you are using FTP which imposes that limit, not Acronis.

Assuming that your backup task scheme retention is set to store more than 1 version, then you will need to work directly with Acronis by opening a support case for this issue, especially if this is indeed a code bug in ACPHO latest build #40278.

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Hello .

As mentioned correctly by Steve you should check the backup scheme you selected and the retention rules of the plan: 

https://www.acronis.com/en-us/support/documentation/ATI2023/#16515.html

https://www.acronis.com/en-us/support/documentation/ATI2023/#13720.html…

If the plan is configured properly and the retention rules aren't working to accordingly, then please raise a ticket so we can investigate the issue: https://kb.acronis.com/content/8153

Thanks in advance!

Hello. Thanks for the answers, I understand that I need to contact the support service directly, but I can not do this

https://www.acronis.com/en-eu/support/contact-us/

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We can't seem to find the page you're looking for

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Posts: 2
Comments: 1727

Илья Брусков wrote:

Hello. Thanks for the answers, I understand that I need to contact the support service directly, but I can not do this

https://www.acronis.com/en-eu/support/contact-us/

404 - page not found

We can't seem to find the page you're looking for

Back to Homepage

 

Hello !

Could you please try right now? Because from my side the link works. 

If you can't raise the ticket, please let me know so I can raise it myself.

Thanks.