Acronis Cyber Protect Home Office 40278 still wipes first full backup with second full backup
Acronis CyberProtect Home Office 40278, when copying backups to the FTP server, continues to erase the first full copy when it should make a second full copy. Although the last 2 versions of the program should have fixed this bug. Not only is the 2GB file size limit for FTP terribly annoying, but for some reason this bug has not been fixed for me


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Hello .
As mentioned correctly by Steve you should check the backup scheme you selected and the retention rules of the plan:
- https://www.acronis.com/en-us/support/documentation/ATI2023/#16515.html
- https://www.acronis.com/en-us/support/documentation/ATI2023/#13720.html…
If the plan is configured properly and the retention rules aren't working to accordingly, then please raise a ticket so we can investigate the issue: https://kb.acronis.com/content/8153
Thanks in advance!
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Hello. Thanks for the answers, I understand that I need to contact the support service directly, but I can not do this
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Илья Брусков wrote:Hello. Thanks for the answers, I understand that I need to contact the support service directly, but I can not do this
Hello !
Could you please try right now? Because from my side the link works.
If you can't raise the ticket, please let me know so I can raise it myself.
Thanks.
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