Acronis Cyber Protect Home Office fails restore

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Just downloaded the version 27.03.40208 demo for Mac in order to try it on my new Mac mini M1. I'm running Ventura v13.2.1 here. I successfully backed up my Mac drive and successfully created a USB recovery stick. I decided to restore the backup and booted from the recovery stick and performed the restore by choosing the Restore with Reboot option. Upon the successful completion of the restore and rebooting the system the system drive isn't detected (not bootable) and it displays a screen saying Select the system you want to use to startup your computer. Anyone know why this is and how to rectify it? I had to erase the disk and reload Ventura again in order to post here. Thanks in advance!

Thu, 03/02/2023 - 22:09
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Hi Jeffrey!

Thanks for reaching out!

Please try the following options: 

- Check the restore settings: Make sure that you have selected the correct restore settings, such as the correct backup file and destination drive.

- Recreate the bootable media.

- Please check the following KB, it may be related with the issue described and if it is, please apply the solution: https://kb.acronis.com/content/71377

I would like to advise to contact our support line in order to receive the appropriate help if the issue persists after applying those solutions with pictures and the system report of the bootable media https://kb.acronis.com/content/69418.

The link with instructions for support is the following: https://kb.acronis.com/content/8153

Thanks in advance.

Fri, 03/03/2023 - 09:35
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