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Acronis Cyber Protect Home Office Protection Module blocks network/Internet

Thread needs solution

Hello everyone.

I have Acronis Cyber Protect Home Office build 40338 installed on 3 computers with Win 10 Pro (it's up to date). Recently I have noticed that after starting up or waking up the computer from sleeping I have no Internet. On one computer WiFi card won't connect and on the other one it connects to WiFi but there is no network at all. Network comes back instantly after suspending the protection module. Does anyone have similar issues with Acronis CPHO? Maybe it's a common issue in this build.

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Posts: 2
Comments: 1727

Hello Piotr,

Welcome to the forum!

Based on the records I have checked, we have no open tickets for that issue. I would advise you to raise one with our support team, providing more details so we can investigate whether the issue is indeed caused by the agent. You can do so by visiting this link: https://support.acronis.com/

Feel free to update the thread so we can stay informed.

Best regards.