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Antivirus scan not working

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My Acronis Home Cyber Protect will not do anything, if I try a scan it fails, if I try to pause the protection it fails, its also not downloading any protection updates. It just come up with calculation time left then just does nothing after that. it just goes back to a normal screen.
I have the latest update installed but sill nothing. The backup works ok.

 

MJ

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Posts: 2
Comments: 1727

Hello Michael.

Welcome to the forum.

The issues with the A.Virus should be investigated. I wouldn't advise you to apply any workarounds.

I have raised a ticket with our support, the reference is 05926855 . 

You can expected an email from our side as soon as possible.

Thanks in advance!