Backup and other options not working anymore.
First of all the backup scheduler failed on every PC start. After trying one method I found on the internet, replacing the files schedhlp.exe and schedul2.exe did not help.
I eventually uninstalled Acronis with all its components and wiped everything off the registry. I then made a fresh install.
After the fresh install the scheduler still doesn't start although the service is enabled, and when I try to start a backup manually I get the message "failed to deploy task".
Another thing I just noticed now, is that my protection updates were out of date, so I downloaded them manually, but when enabling "download protection updates automatically" and saving it, the moment I go back to the settings, it's disabled again, it doesn't let me enable it anymore.
So there are several things that don't work anymore, could be that there's even more.
I'm on Windows 10 with Acronis Cyber Protect Home Office, Build 40173
Attachment | Size |
---|---|
backup.PNG | 29.17 KB |
protection.PNG | 36.21 KB |


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No, I didn't do that. Can't even remember if I did it the last time when I'm installed, I'm using Acronis software already for over 10 years.
You mean running the AcronisCyberProtectHomeOffice.exe with "run as administrator"?
I'm the only one using this PC so I'm logged in as Admin account.
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Giles, I meant the install of ACPHO needs to be done from an Administrator account in the first place, then it should be run from the same to work correctly.
See the ACPHO User Guide - Minimum System Requirements page - where it states clearly:
Other requirements
- An internet connection is required for the product activation, for downloading protection updates, and for all features that use Acronis Cloud. If your computer is not connected to the internet, you can activate the product by using another computer that has an internet connection. Refer to Activating Acronis Cyber Protect Home Office for details.
- You need to have administrator privileges to run Acronis Cyber Protect Home Office.
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I re-installed and still have the same problem.
I am the only user on this PC and I am the admin, I even re-installed it by right clicking. Downloaded the latest version.
I get exactly the same problems like mentioned before.
If I go to the control panel to accounts I can see my name, email address and it shows ADMINISTRATOR, so I don't know what's the issue here.
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I would recommend raising this via a support case direct with Acronis Support who would be able to work more directly with you including using tools such as TeamViewer if needed to look at your PC.
The obvious questions here:
What changes have occurred since this was last working without issue?
What programs have been installed? Has any new security applications been installed?
Is it only ACPHO that is affected or are you seeing any issues with other applications?
What edition of Windows 10 is installed on the PC?
If you have a third-party antivirus or security / malware protection suite installed, then see the documents below:
KB 46430: Acronis Software: Making Acronis Products Compatible with Antivirus Software
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