Backup fail with 'System file error found'
Hi everyone,
For some unknown reason the backup of my system ssd returns the message 'System file error found'.
I tried chkdsk /f without finding any errors.
I used Samsung magician without finding any errors.
If I don't find a solution I will be forced to abandon Acronis.
The report of Acronis is in attachment.
Thanks for any help.


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Hello Jean-Luc.
Welcome to the forum!
Please try the following: https://www.acronis.com/en-us/support/documentation/ATI2022/index.html#…
Select the option - Ignore bad sectors.
You can also try this solutions:
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Restart your computer: Sometimes a simple restart can resolve temporary issues with system files.
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Run a system file check: Open the Command Prompt as an administrator and run the "sfc /scannow" command. This command will scan your system files for errors and attempt to fix them.
Thanks in advance!
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Thank you Steve,I did the tasks that you suggested.
The sfc /scannow has found corrupted files and has repaired it.
I had many hopes that will be the solution.
I restarted my pc and retried a new backup but I obtained the same message.
I'm not authorized to send the report of Acronis due to forum rules and also a share file site link.
If you have any other suggestions I will try them.
Many thanks
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Thank you Jose,
I will try that by modifying the parameters that you indicate in error handling.
I will tell you the result.
Best regards.
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Jean-Luc Heyden wrote:Thank you Jose,
I will try that by modifying the parameters that you indicate in error handling.
I will tell you the result.Best regards.
Hello Jean.
When possible please let us know the results.
Thanks!
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Hello Jose,
So after modifying the parameters in error handling that you suggested the backup has successfully completed.
It seems good but it is not.
When I look in recovery panel the message is 'No data to recover yet. Create your first backup version to see its content here'.
In fact the backup was not made.
Thanks for your help.
Best regards
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Jean-Luc Heyden wrote:Hello Jose,
So after modifying the parameters in error handling that you suggested the backup has successfully completed.
It seems good but it is not.
When I look in recovery panel the message is 'No data to recover yet. Create your first backup version to see its content here'.
In fact the backup was not made.Thanks for your help.
Best regards
Hello Jean.
Could you please collect the system report, upload it in a 3rd party tool and share the link? https://kb.acronis.com/content/69418
Thanks.
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Jose,
Here is the Acronis system report
we
.tl/t-2ApXu
FYXZk
paste the 3 sentences above in your browser
Best regards
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Jean-Luc Heyden wrote:Jose,
Here is the Acronis system report
we
.tl/t-2ApXu
FYXZk
paste the 3 sentences above in your browser
Best regards
Hello Jean. From the logs I can see the disks are OK.
But from the same logs I can't see any errors referring to System file error.
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Close unnecessary applications: Before starting the backup, ensure that all applications and processes accessing critical files are closed to avoid conflicts during the backup process.
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Check backup user permissions: Ensure that the user account used for the backup process has sufficient permissions to access and backup all necessary system files.
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Verify file integrity: If possible, run system file integrity checks or use appropriate tools to verify the integrity of critical system files. If any issues are detected, repair or replace the affected files. https://support.microsoft.com/en-us/windows/using-system-file-checker-i…
I see also from the logs this version is from WD. If the issue persists, I would advise you to contact them to the issue can be troubleshooted properly: https://kb.acronis.com/content/2201 .
Thanks in advance!
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Thank you Jose,
I had already done the file integrity operations.
I did it again for confirmation and there are no errors found.
The backup failed again.
I'll turn to WD for a solution, maybe.
Thank you very much for the time you spent to find a solution.
Best regards
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Jean-Luc Heyden wrote:Thank you Jose,
I had already done the file integrity operations.
I did it again for confirmation and there are no errors found.
The backup failed again.
I'll turn to WD for a solution, maybe.Thank you very much for the time you spent to find a solution.
Best regards
Hello Jean. Feel free to post updates regarding the issue, it may help other users in the future.
Thanks in advance!
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