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Backup never ends

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I start a backup and it never ends.
Report 12 minutes to go.
But hours go by and it's still the same.

What can be?

I have restarted the copy several times.
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Francisco, welcome to these public User Forums.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below.
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.3.2) BETA Version 2.4.0.1 available, see posting below.

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

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Posts: 2
Comments: 1727

Hello Francisco!

If your backup is taking much longer than expected, it could be due to a variety of factors. Here are a few things you can check:

  1. Check the size of the backup: Make sure that the size of the data you are backing up is not too large to be processed in a reasonable amount of time. If you are backing up a very large amount of data, it may take longer than expected.

  2. Check the speed of your external drive: If you are backing up to an external hard drive or other storage device, make sure that the drive is functioning properly and has a fast transfer speed. If the drive is old or damaged, it may slow down the backup process.

  3. Check your computer's resources: Running other programs or processes while the backup is running may slow down the backup process. Close any unnecessary programs or processes to free up resources for the backup process.

  4. Check the settings of the backup: Make sure that the backup settings are configured correctly. Check to see if the backup is set to run at a certain time, or if the backup settings are set to run continuously. Also, make sure that the backup is set to only backup the necessary files and folders, not the entire system.

  5. Check for errors: If the backup is repeatedly stalling at the same point, there may be an error with the file or folder being backed up. Try to identify the file or folder causing the issue and exclude it from the backup.

If the issue persists, please contact our support with the results of those troubleshooting steps https://kb.acronis.com/content/8153

Thanks in advance.