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backups not exists at listing

Thread needs solution

the acronis is not working!

I made a restore point, but it did not appear in the list of available ones. made backups several more times and it’s still not there! fix it or explain to me why it doesn't work

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Posts: 2
Comments: 1727

Hello!

Typically, that behavior occurs when a user uninstalls and then reinstalls the program.

Please apply the following solution from this KB: https://kb.acronis.com/content/60918.

This should trigger the backups to reappear (if they exist and you haven't deleted them manually, for example).

You can also download the agent, repair the installation file, and check if everything works properly afterward.

You can expect a reply from our support as soon as possible.

Best regards.