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Bogus renewal notice

Thread needs solution

Overnight I got a renewal notice for:

Order Details: XXXXX

Product(s): Acronis True Image 2018 Premium 5 Computers - 1 year subscription

Expires:  2023-10-30

This is very odd as the particular product has a perpetual license. Anyone else had the same thing happen?

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How did you receive it? Was it an email? or was it through the program?

Bruno, it was an email. I only have it on VM which has not been opened form some months,

Very odd.

Ian

Not seen anything similar for any of my perpetual licenses still in use!

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Posts: 2
Comments: 1727

IanL-S wrote:

Bruno, it was an email. I only have it on VM which has not been opened form some months,

Very odd.

Ian

Hello Ian.

The email you received was mentioning that version of the product? So far and as I can see in the records I can't find anything similar. 

Best regards. 

Jose, yes it specifically mention the version in my initial post. The extract is copied from the email I received.

Ian

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

IanL-S wrote:

Jose, yes it specifically mention the version in my initial post. The extract is copied from the email I received.

Ian

Hello,

I suggest that you raise a ticket with our support, including all the relevant details and the exact email where that license is registered. It appears to be an issue without consequences, as legacy versions can't be be billed. An investigation from the team would be needed to determine what triggered that email.

Best regards.