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bootable media unable to copy product files

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Trying to create a simple boot USB thumb drive to with rescue media builder free version true image to clone to a replacement SSD. Free version of acronis true image for sabrent reports that it is "unable to copy product files" onto the 4G thumbdrive. Image IIRC ~815M. Please point me to help as I found nothing on this in the knowledge base or in a search of the forum. Thanks

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S Font, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

The product files that Acronis is trying to copy are those for WinPE that include the offline Acronis application.  The error message suggests that the media builder tool cannot find those files or does not have sufficient authority to copy them.

Please ensure that you are running Acronis as Administrator and if you still see the same issue, then do a repair install of the application (again from an Administrator account).

See KB 60915: Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings - for more information.