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Cannot find 3

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Hi there, I hope you can help me!

 

I created a backup (of certain folders across both the SSD and the HDD drives, not the entire system) to my external drive using the True Image for Western Digital. I did a clean install of Windows 11 afterwards and I'm now trying to recover some of the files as needed.

 

I downloaded the program (upgraded to the Cyber Protect Home with a free trial) and added the existing backup per the available options. It takes forever to load and when I select files to recover, it gives me a message "cannot find 3" (see screenshot attached) and I have the option to browse and select. No matter which folder I select, it does not let me to continue and I cannot recover my files.

Any tips? This is my first (and most likely the last) time using this software.

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Files and Folders backups use the older *.tib architecture, rather than the newer *.tibx architecture, which increases the chance that some possibly all the files can be recovered. The message suggests that Acronis cannot find one of the files created by the backup task. If you have not already done so, the first thing I would try is validating the backup.

If Validation does not advance matters, please post a screen shot showing the listing of the files created by the backup task.

Ian

 

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Posts: 2
Comments: 1727

Hello Z M.

It sounds like there may be an issue with the backup file or with the way it was created. Here are some troubleshooting steps you can try:

  1. Verify that the backup file is accessible and not corrupted. Try opening the backup file using Windows Explorer or another file manager to confirm that it can be opened and the files can be accessed.

  2. Make sure that the backup file is compatible with the version of Acronis Cyber Protect Home Office you are using. If you created the backup file with an older version of True Image, it may not be compatible with the latest version of Cyber Protect Home Office.

  3. Check that the backup file is selected correctly within the program. Double-check that you have selected the correct backup file and that it is located in the expected location.

  4. Try running a disk check on your external drive to ensure that there are no issues with the drive itself.

If the issue persists feel free to update here the results of the troubleshooting steps or to raise a ticket with our support https://kb.acronis.com/content/8153

Hope this helps!