Skip to main content

Can't exclude a folder

Thread solved

Hi,

I am using acronis Protect Home Office, build 40173 and it gives me an error every time it tries to back up files from a OneDrive directory that are not on my PC, but only on the cloud.

I would like to exclude this directory from the backup.

In the Exclusions tab I click on +, I put the name of the directory concerned, and when I validate, the directory disappears from the list. In fact, when I put any directory name, it is not taken into the list.

On the other hand, when I put a file name (xxxx.doc for example), it works and the name entered appears in the list.

Can you help me?

Best regards

0 Users found this helpful

Bru, welcome to these public User Forums.

If you are making a Files & Folders type backup and have selected OneDrive in the Source selection, then you cannot Exclude any sub-folders via the Exclusion option - you have to deselect those sub-folders in the Source selection panel.

Essentially you cannot exclude something that you have already selected for the Source when using F&F backups.

Note: Acronis cannot backup OneDrive on Demand when data is stored remotely as it does not process / follow reparse points to that remote data.

Hi Steve,

Thank you for your reply.

It's not only OneDrive subdirectories that are not taken into account, it's any subdirectory. For example, if I add c:\windows to the exclusion tab (this is just an example), it is not added to the list.

When I add a file (any file) to the exclude list, it appears in the list. When I add a directory (any directory), it does not appear in the list.

Yet, by default Acronis has added directories such as C:\Windows\CSC, C:\Users\myname\AppData\Local\Google\Chrome\User DateDefault\Cache... So it does handle directory exclusions independently of the source.

But I will actually go through the source to exclude directories.

I understand that remote Onedrive files are not backed up. But Acronis should ignore them instead of stopping with an error message.

 

Bru, from the user guide...

To exclude a folder from a disk-level backup, click the plus sign, click the ellipsis button, go to the directory tree and select the folder you want to exclude, and then click OK.