Can't read slices: Error 0x40011

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Posts: 1
Comments: 0

Dear forum,

Any idea on how to deal with this error? 

2023-05-21T11:17:15:507+02:00 140704312325696 I00000000: -----
2023-05-21T11:17:15:507+02:00 140704312325696 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 27.3.1.40208.
2023-05-21T11:17:15:512+02:00 140704312325696 I013C0006: 3C4D5567-7C52-4954-A8EC-E31550DF53D8
2023-05-21T11:17:15:518+02:00 140704312325696 I00640002: Operation DADES1T started by schedule.
2023-05-21T11:17:15:643+02:00 140704312325696 I013C0000: Operation: Backup
2023-05-21T11:17:15:644+02:00 140704312325696 I0064000B: Priority changed to Low.
2023-05-21T11:17:15:828+02:00 140704312325696 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
| line: 0xaa33a143c434a60f
| file: /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/home/backup_worker/impl/backup_worker.cpp:193
| function: ReturnCodeToError
| line: 0xaa33a143c434a60f, /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/home/backup_worker/impl/backup_worker.cpp:193, ReturnCodeToError
| $module: ti_demon_macia64_40208
|
| error 0x40011: The specified file does not exist.
| line: 0xc8d8731ce106f9c2
| file: /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/archive/ver3/adapter/error.cpp:52
| function: ConvertArchive3Error
| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error
| $module: ti_demon_macia64_40208
2023-05-21T11:17:35:912+02:00 140704312325696 E029B0FFF: Error 0x29b0fff: Unknown error
| nivel de seguimiento: error
| line: 0x8ba4fa0bac28c382
| archivo: e:/jenkins_agent/workspace/common/ati-disk_backup/1028/product/main/core/resizer/archive3/backup_partition.cpp:1583
| funcion: operator()
| line: 0x8ba4fa0bac28c382, e:/jenkins_agent/workspace/common/ati-disk_backup/1028/product/main/core/resizer/archive3/backup_partition.cpp:1583, operator()
| function: file_backup_run
| path: /Volumes/Data/DADES1T.tibx
| $module: disk_backup_macia64_1028
2023-05-21T11:17:36:789+02:00 140704312325696 E013C0005: Error 0x13c0005: La operación se ha realizado con errores.
| nivel de seguimiento: error
| line: 0x9f2c53c72e8bcedb
| archivo: /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/products/imager/demon/main.cpp:741
| funcion: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac-ati/1301/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_40208
 

Sun, 05/21/2023 - 09:20
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Posts: 2
Comments: 1727

Hello David,

Welcome to the forum!

Typically, that specific code refers to errors on the disk or lack of permissions.

Here are the steps you can try to resolve the issue:

  1. Re-grant "Full disk access" permission. Please refer to this knowledge base article for the steps to grant full disk access: https://kb.acronis.com/content/61832.

Please note that if Acronis True Image is already present in the full disk access settings, I kindly request you to remove Acronis True Image and com.acronis.trueimagehelper from the Settings - Privacy - Full disk access list, and then add them back by drag-and-dropping as per the instructions in the KB article (avoid using the plus sign button). Afterward, relaunch Acronis True Image.

  1. Run "First Aid" in Disk Utility to attempt to fix issues with unreadable files.

I would also like to inform you that our support team is still waiting for a reply on the ticket you raised for the issue. Please feel free to reply there as well.

Thanks in advance!

Tue, 05/23/2023 - 11:27
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