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Can't restore a file

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In windows explorer I click on the tibx and with successive clicks work to the S: drive.  When I click there is says it's empty even though the backup is 1.7TB and finished successfully.

I've also tried opening Cyber Protect (CB) and I get down to the drive but not the folders and file in it.

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Patrick, my initial thoughts are that you are looking at an incremental backup where there was no data captured for the selected date / time period.  Try picking an earlier date / time using the option on the Recovery panel of the ACPHO GUI for the task.

The external S: TIBx is located on external T: is 1.7TB and took about 11 hours. It is the initial backup with Cyber Protect installed yesterday.  For a "clean" install I uninstalled TI before I installed CP

The same process works as expected on the C: drive backup. I can drill down to the file level. I have notification emails set and both backups (C: and S:) received a message that the backup completed successfully  

Backup settings are very similar.  Incremental with 1 chain.  C: (internal boot drive) was set at 7 incrementals and and the S: (external 4TB about 50% used). was set at 30 increments. There is 

I've been using TI for about a decade and never really had any problems. 

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Using on ACPHO interface and using recovery/files/yesterday at 6:01p only thing is folder My computer

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I suspect that some of the problem maybe the extremely large number of files and  folders located on a relatively slow external drive  103,000+ files in 28,500 folders

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Patrick, is there a particular reason why you are doing a Disks & Partitions backup when your primary focus is on Files & Folders?

The very large numbers of files and folders will have an impact on the performance of accessing the contents of backup files along with the speed of the drive that these are stored on.

If your backup source is primarily photographic images (as implied by the task name) then this may be a case where Acronis is not the best tool you could use.  I say this as such images are already highly compressed in their native state, so Acronis cannot compress them further and will just store them in it's own archive file format with no real space saving.  
Using a file / folder synchronisation tool could prove easier to use, be faster when run and render this topic irrelevant when needing to pull a file from the backup location.
If you find a sync program that allows for versioning, then you have an equivalent solution.

Yes there is a reason why I'm using a Disks & Partitions backup... it should be the best of both worlds.  External drives fail and it's much easier to restore the whole disk... AND I should be able to restore any file... BUT THAT"S NOT WORKING!  That drive has my Lightroom Catalog and all my pictures from 2019+, my Quicken file and the drive is about half full.  It moves between my desktop and my laptop when I'm at my vacation home.  All my other data is stored in the cloud encrypted so I can access from either machine.

I backup 4 disks incrementally nightly in the middle of the night.  All four incremental disk backups usually take only about an hour (I used to run a large Data Center and know that disk failure is not IF BUT WHEN.)  The 4TB is on a 30 day incremental cycle.  It was taking 9-30 minutes most nights.

I also backup a few key files with Acronis directly to my Dropbox account (I have 2 TB)

I'm still in the process of getting everything setup... but need to get this issue resolved before I bother setting everything else up.

So I need to get ACPHO working or I'll request a refund... I have perpetual license versions of TI I can use or pick another product. 

Patrick, what was the version of ATI that you were using prior to upgrading to ACPHO?  Just wondering if this issue is related to the change to using .TIBX files for Disks & Partitions backups if your older version was still using .TIB files?

Have you opened a support ticket with Acronis Support for this issue?

Yes I've opened a support ticket.  With support the backup was validated.  Previously I was on ATI 2020 and using tibx format.

Nightly the backup is apparently backing up the entire disk not just the incremental changes. I added about 1GB of data yesterday to the disk.  The remaining time appears to be correct and decreasing all the time. It's going to take about 12 hrs.

The disk (a 4TB SSD USB C 3.2) has about 2TB of data and is taking about 12 hrs nightly.  The target disk is a 5TB USB A 3.0 drive.  Previously with ATI 2020 that was taking about 10 min or so.