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Cleaning up old versions taking HOURS

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When I click to clean up old versions of my backup it takes many hours for it to complete. Sometimes it does it in a few seconds.

Right now I am an hour into cleaning up an old version and the drive the backup is stored on is churning away at 94% usage. This is aggravating and I cannot figure out why this is happening.

Can any of you suggest what I am doing to cause the cleanup to take hours instead of seconds?

Thank you.

 

 

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Richard, just looking at your screen image you are looking at deleting around 2TB of archive data stored in multiple files / slices as indicated by the unexpanded arrows next to the selected items.

The speed of this clean up activity will depend on several factors:

The amount of available free space on your storage drive given you have around 2.5TB already used just for this one backup task?  Clean up versions typically requires at least 250MB of free space at a minimum.

The type of storage drive and connection being used?  Is this a local internal drive, an external drive, using USB 3.1 or a lower standard, a network mapped drive?

Thank you for the quick response Steve.

I have also tried cleaning up just one of the three versions and I am having the same issue.

The backup set is on a local internal hard drive (not SSD). That drive (D:) has 776GB of free space.

 

Richard, difficult to say further as to why this is taking so long for you with an internal drive?  Is there any indication of any interaction with any installed security applications, i.e. antivirus or anti-malware?

I rarely use the clean up versions tool with my own tasks because have automatic cleanup setup how I want it, so any deletions of old version chains happen when I am not watching!

If this is still a concern, then assuming you are running the latest build #40901 of ACPHO, I would suggest raising a ticket with Acronis Support to see what they suggest?  I expect that it will be a shopping list of performance type trace data!

Thank you Steve. I have submitted a trouble ticket to Acronis and should hear back from them soon.

The only AV I have is Microsoft Windows Defender - the default - so I don't think it is that causing the problem.

Thanks again.

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Richard wrote:

Thank you Steve. I have submitted a trouble ticket to Acronis and should hear back from them soon.

The only AV I have is Microsoft Windows Defender - the default - so I don't think it is that causing the problem.

Thanks again.

Hello!

In fact, that behavior isn't expected, and I can't find any similar cases. It must be investigated.

I have updated the ticket so our support can be aware of the urgency in checking the issue.

You can expect a contact from our support as soon as possible.

Best regards.