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Compatibility VPN "Firewall" feature, please FIX IT SOON!!

Thread needs solution

It has been long time since I (and maybe others) reported that Acronis is not compatible with VPN apps firewall feature. When VPN is connected, firewall feature "closes" all active connections and thus forces apps to reconnect through VPN. This is to add security and make sure VPN is any app does not bypass VPN. 

Acronis has been many years aware that their backup solution does not recover network connection correctly  after connecting to VPN via VPN app. That causes Acronis Scheduler and other services to consume all cpu power, increases power usage and slows down my computer.

PLEASE FIX THIS! 

It is not very difficult to reconnect lost network connection peacefully!! This would make you software more usable with other security solutions.

PS: I use Windscripe app.

0 Users found this helpful

Jarmo, sorry but this is a public forum mainly used by users of Acronis Home / Office products and very very rarely visited by Acronis developers etc.

You need to raise your issue about VPN connections directly with Acronis which you can do by using the Feedback tool within your Acronis application.

See KB 57216: Acronis True Image: Send Feedback for help with the Feedback process.

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Comments: 1727

Hello Jarmo,

Thank you for bringing this to our attention. We apologize for the inconvenience this issue may have caused.

If you are experiencing issues with Acronis True Image while using a VPN app, we recommend checking the documentation of your VPN app to see if there are any known issues or compatibility concerns with backup software.

However, as the issue you described requires troubleshooting and analysis, we invite you to contact our support team with details of the behavior and any accompanying screenshots. Our team will be happy to assist you in finding a solution. You can reach our support line at: https://kb.acronis.com/content/8153

Thank you.