Skip to main content

Computer will not sleep

Thread needs solution

I have seen this topic, but not a good solution.  I recently was able to buy 2021 perpetual, going from 2019.  I still use W10 and back up automatically once per week.  I have seen a discussion where Acronis was aware of this, but never saw a decent fix.  This was not an issue with 2019.  Please advise.

 

Bob Sarley

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Robert.

Thanks for participating.

Please refer to this user-guide: https://www.acronis.com/en-us/support/documentation/ATI2021/index.html#…

Click on the backup task and select ** Options **.

Under schedule tab please check if the option is selected "Prevent the computer from going to sleep/hibernate". If yes, uncheck it and see if that works.

If the issue persists, please install the system updates under your OS because in the past this caused similar issues : https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb…

You can also try to update the drivers: https://support.microsoft.com/en-us/windows/update-drivers-manually-in-…

Thanks in advance!