Error 'The specified file does not exist' when Recovery attempted

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This is my first post here and I have used the Acronis True Image software to recover a laptop successfully in the past.  I am hoping someone can help with the error issue I am having!

I recently (four weeks ago) upgraded my PC to Windows 11 from Windows 10.  First, I did do a full backup of my system using Acronis True Image 2016.  

I realized after about four weeks (that's how long it took for the issues to start) that I didn't like the way Windows 11 was slowing down my system and sometimes closing applications.  So I tried to do a Recovery and encountered an error that needed to be fixed by upgrading to Acronis Cyber Protect Home Office.  So I did that.

The Acronis Cyber Protect Home Office sees all the previous backups I made; I can select them from the Recovery menus.  However, every time I try to recover the system, I get this error:

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="3A81B66F-9F52-19DD-C0D1-A808C76B790E" product="Acronis Cyber Protect Home Office" version="27.5" build="40338" >
    <event id="1" level="2" module="316" code="0" time="1686187158" message="Operation: Recovery" />
    <event id="2" level="4" module="11" code="1001" time="1686187158" message="The specified file does not exist." line_tag="0x4D0735492FEA0BC7">
        <field name="$module" type="TIdentifier">
            acpho_media_glx_40338
        </field>
        <event id="3" level="4" module="485" code="9" time="1686187158" message="The specified file does not exist." line_tag="0xD484704749C249D0">
            <field name="$module" type="TIdentifier">
                acpho_media_glx_40338
            </field>
            <event id="4" level="4" module="11" code="235" time="1686187158" message="The specified file does not exist." line_tag="0xD460020904AF2928">
                <field name="$module" type="TIdentifier">
                    acpho_media_glx_40338
                </field>
                <event id="5" level="4" module="4" code="17" time="1686187158" message="The specified file does not exist." line_tag="0x28EDBBF5D246C3E4">
                    <field name="$module" type="TIdentifier">
                        nfs_supp_glx_40338
                    </field>
                </event>
            </event>
        </event>
    </event>
</log>

Just for full disclosure, my system has a main hard drive, a secondary hard drive, and a network drive where we keep the backups.  I have only tried to recover the main hard drive, where the operating system resides.

Did some research and found that this sometimes happens when a part of the backup stream is missing, so I checked and the entire backup, full and incremental, is in the folder.  I don't delete these myself; I have it set up in Acronis to delete backups after so many streams.

How can I fix this and recover my system back to Windows 10?

Thu, 06/08/2023 - 01:40
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Posts: 2
Comments: 1727

Hello Jennifer. Welcome to the forum!

Please refer to this KB: https://kb.acronis.com/content/1689

(!) Acronis does not guarantee forward compatibility. Backups created with a newer build/version of the product may not be supported by older builds/versions. For example, restoring a backup created with Acronis True Image Build 8163 may fail with Acronis True Image Build 8076, or restoring a backup created with Acronis True Image Home 2019 may fail with Acronis True Image Home 2018.

Please also validate the backup and make sure it isn't corrupted, because if it is the failure is expected to happen.

Double-check that you are selecting the correct backup file when attempting the recovery. It's possible that the error is occurring due to a mismatch between the selected backup file and the files required for recovery.

Verify that all the backup files you need for recovery are present in the designated folder. Since you mentioned that the backups are set to delete after a certain number of streams, ensure that the entire backup, including both the full and incremental backups, is still available.

Try also to recover with the bootable media: 

https://www.acronis.com/en-us/support/documentation/ATI2022/index.html#…

https://kb.acronis.com/content/69427

If the issue persists and the you confirmed the file isn't corrupted, please raise a ticket with our support so we can investigate the issue: https://kb.acronis.com/content/8153

Thanks in advance!

 

Thu, 06/08/2023 - 14:59
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1
 

 Thank you for your response and the links to the articles. 

I checked the link sent for compatibility and noticed that yes, Acronis True Image 2016 was compatible with Acronis Cyber Protect Home Office.

To be sure, I did a validation on my backups and that was successful.  I still could not figure out why Acronis was not finding the backup files; Acronis was backing up the PC to that location with no issue.

From what I deduced from the knowledge base, Acronis does not support recovery from mapped network drives in Windows OS.  That was the key; after I moved my backup to the secondary hard drive on the PC, I was able to recover my backup with no issues.  

Sun, 06/11/2023 - 23:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727
Jennifer Murray wrote:
 

 Thank you for your response and the links to the articles. 

I checked the link sent for compatibility and noticed that yes, Acronis True Image 2016 was compatible with Acronis Cyber Protect Home Office.

To be sure, I did a validation on my backups and that was successful.  I still could not figure out why Acronis was not finding the backup files; Acronis was backing up the PC to that location with no issue.

From what I deduced from the knowledge base, Acronis does not support recovery from mapped network drives in Windows OS.  That was the key; after I moved my backup to the secondary hard drive on the PC, I was able to recover my backup with no issues.  

 Hello Jennifer. In fact  Acronis does not support recovery from mapped network drives in Windows OS. 

I am glad you were able to fix the issue and recover properly.

Feel free to contact if you have any additional queries.

Thanks in advance!

Mon, 06/12/2023 - 15:02
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.