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How do I get virtual support from acronis--I need someone to communicate with me on my phone while taking control of my computer

Tutorial

In the past, I've been able to get a support person to talk to me on my phone while taking control of my computer for virtual help. I forgot how I got this kind of help. Could someone please tell me how to do it?

Thanks

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Lloyd, assuming that you have opened a support ticket with Acronis then they should be able to offer to connect to your PC using TeamViewer Quick Support