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locate the volume with number 1

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I am using True Image 2021. If I try to see the contents of the backup using Eile Explorer in Windoze 10, I am getting the " locate the volume with number 1 " message. The backup is located on a USB WD drive. I have tried to make another backup. I can access  the full version but not the first incremental version. I have not seen this behavior in the past. Using the True Image software It works as intended. 

Any Ideas as to what is amiss??? 

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What type of backup is involved here? 

With new disk backups using TIBX format then Incrementals are automatically consolidated in with the initial Full backup for the version chain, so there shouldn't be any issues with locating missing volumes for the backup.

With files & folders backups (or old disk backups created on ATI 2019 or earlier) using TIB files, then Incrementals are created as separate files where it is important that the file names are not changed or moved as that can give rise to the missing volume issue.

I would suggest running a Validation for the backup task that created the files and see if that gives the same issue or not? 

Files created with TBI 2021 build 39287, are in the TBI format. What is this TIBX format? I have run a file validation,no issues were found, and a valid file.