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lost encryption key for cloud backup. How to delete backup files and backup task?

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I lost the encryption key and backup password for a cloud backup. Now how can I delete both the cloud backup (I don't need to restore it) and the backup task?

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If I recall correctly, one of the security oddities with Acronis is that you are not asked for the password when deleting a backup from within the Acronis app or the online dashboard. The one exception, if I recall correctly, is for mobile device backups.

Ian

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Posts: 2
Comments: 1727

Hello Roger.

Welcome to the forum.

Please, check this User-Guide for your reference:

https://www.acronis.com/en-us/support/documentation/ATI2023/index.html#…

I would appreciate if you could confirm that the shared solution resolved the issue.

Feel also free to contact our support at https://kb.acronis.com/content/8153.

Thanks.