Message unable to access file

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I have installed Acronis true image for western digital and made a disk backup (system SSD win10 including uefi partition and restore partition) a month ago.

After making the backup to an internal HDD, I switched off the HDD in windows management console so it would be invisible and not being used.

Today I updated acronis for a newer version and switched on the HDD again, and it shows up nicely with the backup file present, however now every time I wanted to make a new backup with the original backup scheme, I got this annoying message that the destination location was unreachable, however I could navigate there without problems with windows explorer.

Basically I could not make a recent backup anymore.

I had to delete the backup configuration in acronis and create a new one, then the backup went ok as normal, but now I cannot see the old backup file anymore showing up in acronis, I do see it when navigating to the location on the drive with explorer.

WHY? How come... I also noticed that a few times Win10 complained about this access to the file destination as not being allowed but I made an exception in the windows safety settings for this, still no access unless I delete the programmed task and make a new one....

Mon, 05/22/2023 - 10:52
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Posts: 2
Comments: 1727

Hello Piet.

Welcome to the forum.

Please check this KB: 60918: Acronis Cyber Protect Home Office, Acronis True Image: adding a previously created backup to the backups list https://kb.acronis.com/content/60918

Also check: 1689: Backup archive compatibility across different product versions https://kb.acronis.com/content/1689

If you acquired the product form WD I advise you to contact them and report the issue: https://kb.acronis.com/content/2201

Thanks in advance!

Tue, 05/23/2023 - 10:45
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