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obtaining my files from a previous backup

Thread solved

I hope I have come to the correct forum.

I previously had a one year licence for Acronis 2021. With this I was able to recover files that I had previously backed up as .tib with a 2019 and 2020 version. I let the previous licence expire and did not renew for some months. 

Now I have just installed Home Office and when I try to recover files from 2019 and 2020 backups (.tib) I can't see them in the recovery. Can anyone help me please?

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Posts: 2
Comments: 1727

Hello John!

Welcome to the forum.

If you installed the new agent it's expected the backups won't appear by default in the console.

You could try to import them manually following this KB: https://kb.acronis.com/content/60918

Please let us know if that's possible to execute.

Thanks.

 

Hello Jose,

I've jus managed to get help from Acronis Technical Support through a phone call and they managed to recover my files. I think they have done what you suggested.

Many thanks for your reply. It is much appreciated.

John.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

John Marsh wrote:

Hello Jose,

I've jus managed to get help from Acronis Technical Support through a phone call and they managed to recover my files. I think they have done what you suggested.

Many thanks for your reply. It is much appreciated.

John.

Hello John.

I am glad the issue is resolved and everything is working.

Feel free to participate anytime you need.

Thanks in advance!