obtaining my files from a previous backup
I hope I have come to the correct forum.
I previously had a one year licence for Acronis 2021. With this I was able to recover files that I had previously backed up as .tib with a 2019 and 2020 version. I let the previous licence expire and did not renew for some months.
Now I have just installed Home Office and when I try to recover files from 2019 and 2020 backups (.tib) I can't see them in the recovery. Can anyone help me please?

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Hello Jose,
I've jus managed to get help from Acronis Technical Support through a phone call and they managed to recover my files. I think they have done what you suggested.
Many thanks for your reply. It is much appreciated.
John.
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John Marsh wrote:Hello Jose,
I've jus managed to get help from Acronis Technical Support through a phone call and they managed to recover my files. I think they have done what you suggested.
Many thanks for your reply. It is much appreciated.
John.
Hello John.
I am glad the issue is resolved and everything is working.
Feel free to participate anytime you need.
Thanks in advance!
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