Poor documentaion
I installed Acronis from the Kingston website, simply to clone my drive.
What should have been a simple task, which I have done many times, was a disaster. I chose the automatic option. I specified that it was to be bootable on this machine. The software finished and told me that the cloning was successful, but the SSD would not boot.
After some research, I learned that when using a USB connection, the destination drive must be in the machine, in the case of a laptop, but I suspect that this applies to any machine.
In the meantime, I bought a caddy and installed the drive in the ODD bay and performed the clone.
The software can obviously tell the difference as to how drives are attached and treats them differently, with no information supplied to the user. I don't know or care why it does this, nor should I have to know, particularly when
I select the "Automatic" option.
I then find out that the software had installed security software that I had not knowingly permitted.
The bottom line is:
- The software said the drive was successfully cloned and that was incorrect. It should have detected the configuration and informed me to reverse the drives, although why that would be necessary makes no sense. Perhaps you think you are being clever, but as someone who simply wants to upgrade his machine, I really don't care. Go be clever elsewhere.
- The security software, unrequested, was taking up valuable resources.
- The entire software package has been removed and will never be seen on any of my machines ever again. I do not trust it.
- I had the impression that Acronis was the gold standard for cloning software. That misapprehension has been cleared up, but it's a tribute to marketing. I had a far better and simpler experience using the cloning utility provided by Seagate. My IT community is informed of all of this, not to avoid the "mistakes", but to avoid Acronis entirely.
Did Western Digital ask that the software install unwanted and persistent software? I strongly doubt it.
Did Kingston ask that the connection arrangement be unnecessarily complicated? Unllikely.
OEM or not, you wrote it. Rather than address these deficiencies, you passed the buck. You passed it so fast that I am amazed that it didn't burst into flames due to air friction.
Each OEM version is unique; therefore, the OEM is responsible for preparing customized documentation. Those frequenting this forum (including Jose) have no working knowledge of the OEM versions and we are unable to comment on the suitability of the documentation.
Ian
Bob Brannigan wrote:Did Western Digital ask that the software install unwanted and persistent software? I strongly doubt it.
Did Kingston ask that the connection arrangement be unnecessarily complicated? Unllikely.
OEM or not, you wrote it. Rather than address these deficiencies, you passed the buck. You passed it so fast that I am amazed that it didn't burst into flames due to air friction.
Hello!
It's important to note that the product you are using is not managed by Acronis; it is an OEM version. Resellers are responsible for certain features and any changes they may want to implement in the product. Unfortunately, we are unable to address issues with OEM versions.
For discussions related to your specific version, we kindly recommend reaching out to the reseller who provided you with that version. If, however, you have purchased a product directly from Acronis (such as a subscription) and it doesn't fully meet your expectations, please feel free to raise a ticket with our support team at https://kb.acronis.com/content/8153.
Thank you for your understanding and cooperation.
Best regards.