Lucia, the values shown in the GUID part of the error message would suggest the identifiers for tasks that no longer exist so one of the first steps here is to download the Acronis Scheduler Manager tool (link below) and use this to generate a list of tasks known in the system.

When you run the schedmgr.exe (stand-alone) tool, it will open a black command window, type in the command:  get list

See if the GUID identifiers are shown in that list?  These are shown twice in the report output as /script: value and as /uuid: value along with a task identifier at the start of the line.

If you see either 1A7779C8-8294-4740-8160-E7D888EB3738 or  35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B listed, then you can remove it by using the following commands;

task identifer    (example: task 1-20 )  press enter.

task delete      (which will delete task 1-20 per the example)

If the orphan task GUID's are not shown, then you may need to use the task zap command which will clear all scheduled tasks and will require you to set the schedules again for your backup tasks.

Thanks Steve.  I will give it a try and report back.

Let me also suggest getting the MVP Assistant. From the Settings page you can download the Scheduler Manager and place it on your system. The MVP Assistant will then interface with it to provide the information to cross check backup tasks with Scheduler Manager (from the Acronis Configuration page).

I apologize for the delay in providing update after the offered help.  I download and use the Scheduler Manager tool.  The GUID's that are listed in the error were not listed when I types Get List.  Before I ran Task Zap I contacted Acronis and they had me download AcronisVSSDoctor-net45.  That tool found insufficient space (?) in the VSS Shadow Storage.  The agent then ran SFC scannow because there were some corrupted files.  He then redownloaded the latest version of Cyber Protect Home Office and ran a repair.  

The scheduling errors with the exact GUID continued to appear and the daily backup was no longer running consistently.  Via email he suggested running the clean up utility and a refresh installed.  I countered with the Task Zap and he agreed that it made sense.  I ran the task zap and re-scheduled my daily and weekly backups.  Hopefully everything will run okay.  

I will definitely look into the MVP Assistant.  

Thanks again.

The Task Zap and setting up the schedule worked like a charm.  Both backups (daily to internal drive and weekly to external drive) ran as scheduled and no errors in the W10 Event viewer.

I am receiving a new error in the W10 Event log on an Acronis program that was downloaded when the Acronis support agent was working on my system.  I will start a different discussion item on that error.  Hopefully I can just delete the program (.exe.) from my download folder and all will be good.\

Thanks again for all the help.

I am having a problem that is apparently caused by this same event, for GUID '1A7779C8-8294-4740-8160-E7D888EB3738'. Which is the same exact guid that the first user reported above. I did download the scheduler manager, and ran the TASK ZAP procedure, and rescheduled the 2 backups that I run on this machine. But I am still having this error, and when it occurs, it seems to take over the machine for a minute or two, completely preventing me from doing anything else until it gives up and logs the event. The scheduler manager is not showing a task with this GUID when I issue the "get list" command. It does show the 2 tasks that I scheduled.

But I did a bit of searching and found the GUID in several Acronis files. It shows up in file "AcronisCyberProtectHomeOffice.msi.txt", and in the "installer..."  logs:

Action ended 10:04:31: MsiMMSMiniServiceStart_InfraComponent__Asu. Return value 1.
MSI (s) (D8:D4) [10:04:31:589]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4302.tmp, Entrypoint: MsiInstallUpgradeTITasks
Action start 10:04:31: MsiInstallUpgradeTITasks_TrueImageLocal__Asu.
1: MSIGEN:TaskCopier: Old TI task directory is "C:\ProgramData\Acronis\TrueImageHome\Scripts". 
1: MSIGEN:TaskCopier: New TI task directory is "C:\ProgramData\Acronis\CyberProtectHomeOffice\Scripts". 
1: MSIGEN:TaskCopier: Files were not found. Error Code = 0x3 
1: MSIGEN:Upgrade of tasks created by TI-family products started 
1: MSIGEN:TaskUpgrader: substitute_key = "*CyberProtectHomeOfficeNotify*" 
1: MSIGEN:Found task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' created by product 2 
1: MSIGEN:Task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' re-scheduled: 0 
1: MSIGEN:Found task '0A519060-D18D-4476-A9C1-5F750E3BFA51' created by product 2 
1: MSIGEN:Task '0A519060-D18D-4476-A9C1-5F750E3BFA51' re-scheduled: 0 
1: MSIGEN:Found task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' created by product 2 
1: MSIGEN:Task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' re-scheduled: 0 
1: MSIGEN:Found task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' created by product 2 
1: MSIGEN:Task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' re-scheduled: 0 
1: MSIGEN:Found task '1A7779C8-8294-4740-8160-E7D888EB3738' created by product 2 
1: MSIGEN:Task '1A7779C8-8294-4740-8160-E7D888EB3738' re-scheduled: 0 
1: MSIGEN:Upgrade of tasks created by TI-family products completed 
1: MSIGEN:ExecuteBackupApp: Item was successfully executed with code 0 
MSI (s) (D8:54) [10:04:32:112]: Doing action: MsiCustomActionStart_Afcdp__Asu
MSI (s) (D8:54) [10:04:32:112]: Note: 1: 2205 2:  3: ActionText 
Action ended 10:04:32: MsiInstallUpgradeTITasks_TrueImageLocal__Asu. Return value 1.
 

The GUID also appears in file "29403ec8.msi", which is apparently an Acronis file.

I hope this is helpful. It's really annoying to have my machine lock up for some minute(s) while I'm using it.

Joseph Crum wrote:

I am having a problem that is apparently caused by this same event, for GUID '1A7779C8-8294-4740-8160-E7D888EB3738'. Which is the same exact guid that the first user reported above. I did download the scheduler manager, and ran the TASK ZAP procedure, and rescheduled the 2 backups that I run on this machine. But I am still having this error, and when it occurs, it seems to take over the machine for a minute or two, completely preventing me from doing anything else until it gives up and logs the event. The scheduler manager is not showing a task with this GUID when I issue the "get list" command. It does show the 2 tasks that I scheduled.

But I did a bit of searching and found the GUID in several Acronis files. It shows up in file "AcronisCyberProtectHomeOffice.msi.txt", and in the "installer..."  logs:

Action ended 10:04:31: MsiMMSMiniServiceStart_InfraComponent__Asu. Return value 1.
MSI (s) (D8:D4) [10:04:31:589]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4302.tmp, Entrypoint: MsiInstallUpgradeTITasks
Action start 10:04:31: MsiInstallUpgradeTITasks_TrueImageLocal__Asu.
1: MSIGEN:TaskCopier: Old TI task directory is "C:\ProgramData\Acronis\TrueImageHome\Scripts". 
1: MSIGEN:TaskCopier: New TI task directory is "C:\ProgramData\Acronis\CyberProtectHomeOffice\Scripts". 
1: MSIGEN:TaskCopier: Files were not found. Error Code = 0x3 
1: MSIGEN:Upgrade of tasks created by TI-family products started 
1: MSIGEN:TaskUpgrader: substitute_key = "*CyberProtectHomeOfficeNotify*" 
1: MSIGEN:Found task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' created by product 2 
1: MSIGEN:Task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' re-scheduled: 0 
1: MSIGEN:Found task '0A519060-D18D-4476-A9C1-5F750E3BFA51' created by product 2 
1: MSIGEN:Task '0A519060-D18D-4476-A9C1-5F750E3BFA51' re-scheduled: 0 
1: MSIGEN:Found task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' created by product 2 
1: MSIGEN:Task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' re-scheduled: 0 
1: MSIGEN:Found task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' created by product 2 
1: MSIGEN:Task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' re-scheduled: 0 
1: MSIGEN:Found task '1A7779C8-8294-4740-8160-E7D888EB3738' created by product 2 
1: MSIGEN:Task '1A7779C8-8294-4740-8160-E7D888EB3738' re-scheduled: 0 
1: MSIGEN:Upgrade of tasks created by TI-family products completed 
1: MSIGEN:ExecuteBackupApp: Item was successfully executed with code 0 
MSI (s) (D8:54) [10:04:32:112]: Doing action: MsiCustomActionStart_Afcdp__Asu
MSI (s) (D8:54) [10:04:32:112]: Note: 1: 2205 2:  3: ActionText 
Action ended 10:04:32: MsiInstallUpgradeTITasks_TrueImageLocal__Asu. Return value 1.
 

The GUID also appears in file "29403ec8.msi", which is apparently an Acronis file.

I hope this is helpful. It's really annoying to have my machine lock up for some minute(s) while I'm using it.

 

Hello Joseph!

What build are you using?

From what I can see here the latest builds don't have that issue.

Could you please update the agent and check if the issue is gone?

If not, I would advise you to raise a support ticket, because that would require an investigation:  https://kb.acronis.com/content/8153

Thanks.

I'm using Acronis Cyber Protect Home Office, Build 40338

Joseph Crum wrote:

I'm using Acronis Cyber Protect Home Office, Build 40338

Thanks for your reply.

I've raised a ticket for the issue, the reference is 05840450.

You can expect an email from our side in order to help you troubleshooting and resolving the issue.

Please post here if you have any updates.

Thanks.

On 11.9.2021 I reported this error in this forum and I was told to run the taskzap with get list and so on. But there seems to be no solution. No jobs were shown. Nothing to delete. 

The only workaround for me was to export the arconis settings, then deinstall the program. Next step was to use the cleanup-tool. Then install the new version and import the settings. Error in Eventviewer was gone. But with every new update the error was back again. 

I own two computers from Dell (laptop W10 and Desktop W11), so I had to do this on both machines...with every update... I am so fed up...

But I am glad I am not the only one with this acronis error...

Uwe Dembski wrote:

On 11.9.2021 I reported this error in this forum and I was told to run the taskzap with get list and so on. But there seems to be no solution. No jobs were shown. Nothing to delete. 

The only workaround for me was to export the arconis settings, then deinstall the program. Next step was to use the cleanup-tool. Then install the new version and import the settings. Error in Eventviewer was gone. But with every new update the error was back again. 

I own two computers from Dell (laptop W10 and Desktop W11), so I had to do this on both machines...with every update... I am so fed up...

But I am glad I am not the only one with this acronis error...

 

 

Hello Uwe!

Could you please tell me if the issue is being reproduced right now? If yes, please let me know so we can communicate this to the team and help you.

Thanks, 

Yes, it is!!!!!

Uwe Dembski wrote:

Yes, it is!!!!!

I have contacted the responsible team so we can help solving the issue.

The reference ticket is 05841482.

You can expect a contact from our side.

Thanks in advance! 

I think Uwe's comments are important, especially this one:

"But with every new update the error was back again. "

So removing and reinstalling apparently does temporarily fix the issue, but it re-appears after each update.

joe

Joseph Crum wrote:

I think Uwe's comments are important, especially this one: "But with every new update the error was back again. " So removing and reinstalling apparently does temporarily fix the issue, but it re-appears after each update. joe

Hello Joseph.

Thanks for the update. 

I would like to ask you to reply on our latest email with this information. It is important to reply so our devs can know exactly what's the situation/context so we can apply a permanent solution or improve the next builds.

Thanks in advance! 

Hi!

Due to the fact that the GUID is the same for everyone (1A7779C8-8294-4740-8160-E7D888EB3738), we can conclude that the error is not with specific users, but in the program itself.

As user VVS just commented, it is obvious that the issue is not related to any user-specific or machine-specific problem. Since I am experiencing this issue on both windows 10 and 11, it isn't windows version-specific. And since it returns after each update (based on Uwe's comment, I have not yet tested this myself but do not doubt it), this should be enough evidence that the issue is being caused by the current updates. I haven't tested this yet because the process of completely removing the application and re-installing it seems futile based on others' comments.

Joseph Crum wrote:

As user VVS just commented, it is obvious that the issue is not related to any user-specific or machine-specific problem. Since I am experiencing this issue on both windows 10 and 11, it isn't windows version-specific. And since it returns after each update (based on Uwe's comment, I have not yet tested this myself but do not doubt it), this should be enough evidence that the issue is being caused by the current updates. I haven't tested this yet because the process of completely removing the application and re-installing it seems futile based on others' comments.

Thanks for the updates. The message was passed to the team.

Please upload in the ticket the following logs so we can communicate this to our R&D team for the future:

1-Scheduler manager outcome.

2- Acronis System report: https://kb.acronis.com/content/69418

Thanks in advance!

Let me shed some light on this and also put in a shameless plug for the MVP Assistant (version 2.6.2 as of this post).

Running the MVP Assistant as administrator and selecting the Acronis Configuration page will show all tasks, including those internal to the Acronis application.

GUID 1A7779C8-8294-4740-8160-E7D888EB3738 runs the command
C:\Program Files (x86)\Acronis\CyberProtectHomeOffice\ga_service.exe

GUID 35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B runs the command
C:\Program Files (x86)\Acronis\CyberProtectHomeOffice\ga_antimalware_gatherer.exe

These tasks will be displayed as an Internal Task, but the number of the task will vary by machine. Just look at the internal tasks to find those. If you display the Scheduler Manager tab for those tasks it will identify the GUID. You should also see information from the Scheduler Manager about when it last ran and results.

These tasks should be able to be unscheduled without adverse effect. Select the task and display the Scheduler Manager information. On the Flags: line, you will see Enabled as one of the flags. One the menu bar, select Acronis Utilities\Scheduler\Disable task schedule. You should then see the Enabled flag disappear. It can be enabled again just as easily. Hopefully this will solve your issue. This process may need to be repeated after an update to the Acronis program.

Why the task's path would not be found I have no idea.

BrunoC wrote:

GUID 1A7779C8-8294-4740-8160-E7D888EB3738 runs the command

C:\Program Files (x86)\Acronis\CyberProtectHomeOffice\ga_service.exe

GUID 35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B runs the command
C:\Program Files (x86)\Acronis\CyberProtectHomeOffice\ga_antimalware_gatherer.exe

Hm-m-m...
This is interesting, does everyone who has this problem have Acronis antivirus disabled? 

ga_service.exe and ga_antimalware_gatherer.exe are both associated with Google Analytics as indicated by their ga_ name prefix.

KB 69466: Acronis Cyber Protect Home Office: Windows services and processes has the following statement at the end of the document.

Acronis Cyber Protect Home Office uses Google Analytics (ga_service.exe) for gathering data about program usage; this statistic is only sent to Acronis if you opted to participate in Acronis Customer Experience Program. 

I don't see these tasks listed on my ATI 2021 system and have always opted out of participating in the Acronis Customer Experience Program!

I just updated ACPHO to the latest version this morning, since my post above from a few hours ago.

As a result of the update, I now have three internal ga_ tasks that replace the older two, but all of them are bad in that the paths are garbage. They all now result in the error as originally reported.

GUID 1A7779C8-8294-4740-8160-E7D888EB3738 now tries to run the command
C:\Program Files (x86)\Acronis\CyberProtectHomeOffice\CyberProtectHomeOfficeNotify.exe\CyberProtectHomeOffice\ga_service.exe

What I then did was open Scheduler Manager and delete the tasks by selecting the bad task and deleting, as follows

inst=yes start=yes task=0-0 > task 2-25
inst=yes start=yes task=2-25 > task delete
inst=yes start=yes task=0-0 >

Can you please create a workaround? Or writing step by step what you were doing to stop the issue?

Uwe Dembski wrote:

Can you please create a workaround? Or writing step by step what you were doing to stop the issue?

Hello Uwe.

Thanks for contacting.

Our support is currently checking the logs and will get back to you with answers as soon as possible.

Thanks in advance! 

Jose, this is an Acronis coding issue when the Scheduler has invalid paths coded for tasks and should be very simple for the developers to demonstrate for themselves and then to fix rather than getting users to collect logs or other information!

Using the MVP Assistant tool to display the Schedule Manager entries immediately shows the error in the path.

Users can circumvent the issue after identifying the tasks showing the error, i.e. 2-14 2-15 2-16 in my screen images above, then opening the actual Scheduler Manager tool and issuing the commands shown below:

Refreshing the screen in the MVP Assistant will show that the error tasks are gone!

Steve Smith wrote:

Jose, this is an Acronis coding issue when the Scheduler has invalid paths coded for tasks and should be very simple for the developers to demonstrate for themselves and then to fix rather than getting users to collect logs or other information!

Using the MVP Assistant tool to display the Schedule Manager entries immediately shows the error in the path.

Users can circumvent the issue after identifying the tasks showing the error, i.e. 2-14 2-15 2-16 in my screen images above, then opening the actual Scheduler Manager tool and issuing the commands shown below:

Refreshing the screen in the MVP Assistant will show that the error tasks are gone!

Hello Steve!

Thanks for the details and screenshots with the evidences. 

I will pass the information to the team so they can investigate and solve the issue.

If I have news regarding this error I will publish them here.

Thanks! 

Steve Smith - thanks for the details. After I figured out that I needed to use the Settings window of MVP Assistant to download the correct version of Scheduler Manager, I was able to see the internal tasks. 5 of the internal tasks had invalid paths. The tasks were "1-3","1-4","2-3","2-4", and "2-5". Task "2-5" had the GUID that has been the subject of our discussion here (...3738).

Yes, MVP Assistant should be very helpful to the developers to find and fix this bug.

Joseph Crum wrote:

Steve Smith - thanks for the details. After I figured out that I needed to use the Settings window of MVP Assistant to download the correct version of Scheduler Manager, I was able to see the internal tasks. 5 of the internal tasks had invalid paths. The tasks were "1-3","1-4","2-3","2-4", and "2-5". Task "2-5" had the GUID that has been the subject of our discussion here (...3738).

I join in the thanks. :)
I had tasks 2-10, 2-11, 2-9, 3-10, 3-11, 3-9.

After I posted my findings to this post yesterday, I also submitted a feedback with system report for this bug.

Note that I also found doing a Modify install without changing anything brought those tasks back into proper form.

Steve, thanks for putting in all the screenshots to clarify for everyone.

Strange, I did the steps above. Two days there were no errors. But since today morning I have 3 scheduler errors: 

1A7779CB-...

35CD6FD7...

7560D7A3...

Uwe Dembski wrote:

Strange, I did the steps above. Two days there were no errors. But since today morning I have 3 scheduler errors: 

1A7779CB-...

35CD6FD7...

7560D7A3...

Check the scheduler entries again in the MVP Assistant to see if they have been put back by Acronis?

BrunoC wrote:

After I posted my findings to this post yesterday, I also submitted a feedback with system report for this bug.

Note that I also found doing a Modify install without changing anything brought those tasks back into proper form.

Steve, thanks for putting in all the screenshots to clarify for everyone.

Hello Bruno!

Thanks for the cooperation.

We actually received the logs provided by yourself and I can see the team is looking into the situation.

As soon as I have a feedback I will post it here.

Thanks again! 

Uwe Dembski wrote:

Strange, I did the steps above. Two days there were no errors. But since today morning I have 3 scheduler errors: 

1A7779CB-...

35CD6FD7...

7560D7A3...

 

 

Uwe, did you install the latest update in the interim? That would have put the tasks back.

No, I didn‘t. 

In the meantime I received an answer from Acronis support regarding the issue:

I was told to do a clean install of Acronis. 
 

Makes no sense for me to do a clean install for every update. 

Uwe, before doing a clean install, first verify the tasks as discussed above using the MVP Assistant and Scheduler Manager. If the tasks are shown with bad paths, delete them as Steve describes. Then from Windows to a Modify install but don't change any of the install options. When I did that it restored the tasks correctly. Hope that helps.

After seeing all the recent activity on the original issue I opened, I thought now was a good time to update my version of Acronis CPHO.  I updated to build 40338 on 4/22.  Sure enough the "Scheduler failed to run task with GUID '....' because of error 3 (The system cannot find the path specified)."  appeared in the event log.  My daily backup ran as originally scheduled and the system threw the error half way through the backup.  I'll continue to monitor.  If the backups do not run consistently again, I'll start with the task zap and go from there.

I have been using Acronis for many years, Never had this problem before they switched from True Image to this new version. I have the same errors listed here and I suspect many Acronis user also have this error. I would dearly love True Image back and forget all the other stuff piled into this program. I do not use their anti-virus. Honestly I think they created a host of problems for a loyal fan/user base like myself. I will wait for them to come up with a fix. I am not interested in programming around their errors. In case it's relevant I'm on Windows 11 using a fairly recent amd platform.

Arthur Paymer wrote:

I have been using Acronis for many years, Never had this problem before they switched from True Image to this new version. I have the same errors listed here and I suspect many Acronis user also have this error. I would dearly love True Image back and forget all the other stuff piled into this program. I do not use their anti-virus. Honestly I think they created a host of problems for a loyal fan/user base like myself. I will wait for them to come up with a fix. I am not interested in programming around their errors. In case it's relevant I'm on Windows 11 using a fairly recent amd platform.

 

 

 

 

 

 

Hello Arthur!

Please accept our apologies  for any inconvenience this may caused.

We have informed the team regarding the issues and we are working in order to solve them as soon as possible.

As I mentioned above, as soon as I have an official reply from the team I will post it here.

Thanks in advance!

This is the third attempt to post to this forum, so if the message is duplicated I apologise, but after waiting a number of days/weeks the first try still hasn't appeared, so here goes again! July 2023, I now have found the problem. It was my browser Firefox. Something somewhere in its software is stopping me posting. MS Edge appears to be working OK.

The information in the message below has probably been superseded but I thought I would post it anyway.

I have Acronis TrueImage for Western Digital Version 2023 build 39676. I know there are probably differences in the software with my version but since updating to this version, I have the same errors stated above. I don't have the scheduler installed as a standard but generating the Acronis System Report reveals the same problem tasks with my system with parameters of 1-17, 1-18 and 1-19.

Some time ago now I had a similar problem with totally unrelated software which I managed to track the down, so I did the same thing here. I searched the total registry for locations of the ga_service.exe and ga_antimalware_gatherer.exe files. I found them at the registry locations below.

HKLM\SW\MS\WIN\C.V\Installer\Userdata\S-1-5-18\Components\ FBB2C4B4A5D58344C8A1B12F63D749FB (For ga_service.ex)

HKLM\SW\MS\Win\C.V.\Installer\UserData\S-1-5-18\Components\ 6382B125E8CB617499BA3823EBE2248E (For ga_antimalware_gatherer.exe)

Both the above registry data gave the location of the files in Program Files (x86). Now here is the interesting thing. Both strings in the registry for Program Files (x86) commenced the start of the data with a Question Mark (?). This of course means it will never find the files, which is why the error reports are being generated because it is an invalid path. So why is the question mark there? Is it an error or is it to stop the reports being generated - which seems to be a strange way of doing things. Hopefully, someone who knows can explain.
 

Malcolm Parsons wrote:

This is the third attempt to post to this forum, so if the message is duplicated I apologise, but after waiting a number of days/weeks the first try still hasn't appeared, so here goes again! July 2023, I now have found the problem. It was my browser Firefox. Something somewhere in its software is stopping me posting. MS Edge appears to be working OK.

The information in the message below has probably been superseded but I thought I would post it anyway.

I have Acronis TrueImage for Western Digital Version 2023 build 39676. I know there are probably differences in the software with my version but since updating to this version, I have the same errors stated above. I don't have the scheduler installed as a standard but generating the Acronis System Report reveals the same problem tasks with my system with parameters of 1-17, 1-18 and 1-19.

Some time ago now I had a similar problem with totally unrelated software which I managed to track the down, so I did the same thing here. I searched the total registry for locations of the ga_service.exe and ga_antimalware_gatherer.exe files. I found them at the registry locations below.

HKLM\SW\MS\WIN\C.V\Installer\Userdata\S-1-5-18\Components\ FBB2C4B4A5D58344C8A1B12F63D749FB (For ga_service.ex)

HKLM\SW\MS\Win\C.V.\Installer\UserData\S-1-5-18\Components\ 6382B125E8CB617499BA3823EBE2248E (For ga_antimalware_gatherer.exe)

Both the above registry data gave the location of the files in Program Files (x86). Now here is the interesting thing. Both strings in the registry for Program Files (x86) commenced the start of the data with a Question Mark (?). This of course means it will never find the files, which is why the error reports are being generated because it is an invalid path. So why is the question mark there? Is it an error or is it to stop the reports being generated - which seems to be a strange way of doing things. Hopefully, someone who knows can explain.
 

Hello!

Please contact WD and raise a support ticket with them, as that product is OEM and they can provide you appropriate answers for the query. You can do so by visiting this link: https://kb.acronis.com/content/2201

Thanks in advance!

Hi Jose,

Thank you for responding. I had found the the location you posted already. Unfortunately, if you read the first part of the information in that article, just below the "Updated 29/03/2023" date there is the following statement:-

Support for OEM versions of Acronis is provided through Acronis Knowledge base.

Not really that helpful, so you can see why users will appear in these forums. I did in fact trawl through a lot of WD web sites trying to find a location where I could raise a support ticket. There is one, with a whole load of drop down lists for all their products, none of which would let me add a problem for WD Acronis. Obviously, something has changed at WD without your knowledge.

I will be interested to see your feedback on this.

Kind regards.

Malcolm Parsons wrote:

Hi Jose,

Thank you for responding. I had found the the location you posted already. Unfortunately, if you read the first part of the information in that article, just below the "Updated 29/03/2023" date there is the following statement:-

Support for OEM versions of Acronis is provided through Acronis Knowledge base.

Not really that helpful, so you can see why users will appear in these forums. I did in fact trawl through a lot of WD web sites trying to find a location where I could raise a support ticket. There is one, with a whole load of drop down lists for all their products, none of which would let me add a problem for WD Acronis. Obviously, something has changed at WD without your knowledge.

I will be interested to see your feedback on this.

Kind regards.

Hello Malcolm,

Support for OEM versions of Acronis products is provided by the OEM vendors distributing these products. Nothing has changed regarding that. Of course, you can search in our KBs and apply the solutions we have in there at your own risk, but it has always worked that way.

In fact, the versions of the products are similar, but they aren't exactly the same. We don't maintain those products, actually.

Thanks in advance!

Yes, you don´t maintain those products. But: This thread was started long time ago and isn´t related to WD. Until today you wasn´t able to fix these errors. And no - I won´t send system reports to you. 

Uwe Dembski wrote:

Yes, you don´t maintain those products. But: This thread was started long time ago and isn´t related to WD. Until today you wasn´t able to fix these errors. And no - I won´t send system reports to you. 

The user above has a OEM version of the product.

Regarding the issue we have informed the team about it and it's being worked on. 

Thanks in advance!