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True Image 2021 - disk not found on AMD machines Ryzen 5000 and 6000

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Hello,

I created several bootable sticks, added storage drivers for some intel machines. cloning installations worked always perfect. but on newer amd laptops i am unable to find drivers so that the disks would show up for backing up the installation. any ideas which drivers to use? machines for example: Lenovo Ideapad 5 14ALC05 and Lenovo Ideapad 5 Pro 16ARH7. all with amd 5000 and 6000 processors. Any help would be awesome.

Thank you all.

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Hannes, welcome to these public User Forums.

The best suggestion that I can give to you is to install ATI 2021 on one of your newer AMD laptops then create a copy of the 'Simple' WinPE rescue media from that laptop where Acronis will take drivers etc from the Windows Recovery Environment (WinRE) of the system and thus should work correctly / identify what drivers are required for their internal drives.

You can also try using the new MVP Assistant tool to identify the correct drivers by running the driver analysis feature of the tool.

MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.3.2) BETA Version 2.4.0.1 available, see posting below.

Note: your system report zip file > disks.txt report only shows a single USB Seagate Fast SSD with FAT32 and exFAT partitions.

DA-API report version 3

          PS         Speed IFace Hs-Bs-Tg Model                     
Num  NT    L9NO  Size FSsize Free FS     Type            Label       ABCHSV Error
---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------ ----------
1-   d(1) MBR   233G USB   0-0-0    Seagate Fast SSD 0002     
                                  MBR                                -----v
  -1  p(1) CCCC    1G    1G  322M FAT32  0C FAT32 LBA    ACRONIS.... A-c--V
  -2  p(2) --DD  232G  232G   62G ExFAT  07 NTFS, HPFS   Images..... -----V
                 2.2M             unallc                             ------

Firmware:           UEFI x64
OS:                 Windows
Free letters:       --CDEFGHIJKLMNOPQRSTU-WX--

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

I agree with @Steve Smith.

At first, I thought that the issue may be due to the dual SATA controllers used on Ryzen 5 and possibly Ryzen 6. However, I would think the PCs here would only have NVMe drives. Just noticed that my Ryzen 5 9050 also has dual NVMe controllers, but they both use standard windows drivers (supplemented by Samsung drivers). My other Ryzen 5 systems are in storage at the moment.

My recollection is that I have successfully used ATI 2021/ACPHO Windows RE recovery media with Ryzen 5 systems.

Ian