Skip to main content

True Images blows my raid set

Thread needs solution

I just wanted to relay my experiences with Acronis True Image. I've been using it for years. Worked great when my PCs were simple but in the last 5 or 6 years its been a total piece of garbage (sorry to say)

Here's an example. I have a high end laptop and I've hardly used it because I could never get backup to work on it. Its been a total waste. I really couldnt use it if I cant back it up.

I have these drives on it
- SSD M.2 NVMe drive - OS drive C
- SSD M.2 PCIe drive - application drive D
- 2 5400rpm HDD raided together as raid 0
- external USB hard disk I use for backup file storage

When I run the standalone CD Acronis True Image 2015 or 2017 all it sees is the HDD raid set and the storage disk. It doesnt see the my OS disk or my application disk. I mean thats 99% of my system.

I just tried Acronis True Image 2021 and its see my C and D drives just fine. But it shows my raid set as being unsupported. And this is the shocking and disturbing part. It blows up my raid set! I dont know what it does to the raid set but it must write something to one of the drives because the raid set gets corrupted. I didnt even try to access it with the app. You know a backup utility is not supposed to do any harm (like the doctor moto) so here it is blowing up my disk configuration. To repair this I have to delete the raid set and rebuild it. Of course that loses all the data!

Like I said I've been using Acronis True Image for years but no longer. I've moved to EaseUS Todo backup now. I have none of these problems anymore. It sees all my drives fine.

BTW, I cant believe Acronis is changing its name and bundling antivirus together. Whoever in marketing thought of this should be fired. Its ridiculous. Another reason never to buy this product again!

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Dear Mark,

We sincerely apologize for the frustration and inconvenience you've experienced with Acronis True Image. Your feedback is invaluable to us, and we understand the importance of reliable backup solutions.

I would advise to create a WinPE B.media as it's more appropriate in this situation: https://kb.acronis.com/content/69427

Note the behavior you described is not expected, and we're genuinely sorry for the impact it had on your system. This issue needs immediate attention and investigation. To assist you further and resolve the problem, we kindly request that you raise a ticket with our support team. They will thoroughly examine the specifics of your setup and work towards a solution.

You can submit a support ticket here: https://kb.acronis.com/content/8153

We appreciate your loyalty over the years and regret that you've encountered these issues. Rest assured, we take this seriously, and your feedback will contribute to improving our products.

Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.

Best regards,

I suspect the issue is driver related. You say "When I run the standalone CD Acronis True Image 2015 or 2017 all it sees is the HDD raid set and the storage disk. It doesnt see the my OS disk or my application disk. I mean thats 99% of my system."

ATI 2015 and 2017 recovery media may not have drivers to recognize M.2 drives. In particular, the Linux based recovery media for ATI 2015 and 2017 does not, if I recall correctly, support M.2 drives. Depending on the version of Windows you are running, the WinPE and WinRE recovery media are more likely to work. WinRE recovery media support was introduced in ATI 2018. 

You do not give information on either the OS or hardware being used; if the laptop is a recent Intel based on, then the problem may be with the Intel VMD controller discussed this forum thread.

Hope this helps.