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Uninstall Fails Endlessly

Tutorial

Hi Everyone,

I can't uninstall this software no matter which path I take. I've tried uninstalling from the windows program manager, from the Acronis installer, the Acronis cleanup tool, and this program will not come off my computer. I even followed some insane steps regarding disabling all services, renaming the scripts and database folders as .bak, and still it will not come off my computer. Any suggestions at all?

0 Users found this helpful

Scott, welcome to these public User Forums.

Performing a normal Windows uninstall followed by using the Acronis Cleanup tool then doing a restart of Windows should be all that is needed to uninstall any version of either ACPHO or ATI.

If you have other security software / applications installed, then it is possible that this is preventing the uninstall? 

Beyond the above comments, then open a direct support case request with Acronis and get them to assist in removing the software -- but -- I would recommend having a full backup of your PC using another backup application (such as the free version of Macrium Reflect) before allowing any remote interaction from Acronis with your PC, plus ensure you have created the rescue media for that other backup application too.