Skip to main content

VSS provider timed out

Thread needs solution

Any pointers would be greatly appreciated.

I am running Acronis True Image 2021, Build 39287 on MS Windows 11 Pro 10.0.22000 build 22000.

This is Alienware Aurora Ryzen Edition, AMD Ryzen 9 5950X 16-Core, 3401 Mhz, 64 GB installed RAM

Display is NVIDIA GeForce RTX 3090

C: 1.84 TB SSD NTFS (internal)
D: 10 TB NTFS (internal)
G: 18 TB NTFS (wD My Book 25EE USB drive) via USB 3.0

There are other drives on the system but I am only backing up from C and D drives to the G drive.

When first purchased and set up backups ran reliably, with a full backup once a week, and incrementals in between. Then over time I would get VSS Volume Shadow Copy errors occasionally. But I have not been able to do a backup without failure for 2 weeks now. Last successful FULL backup took 59 hours. When I first set this up FULL backups took about 5 hours.

VSS Doctor does not help much.

Disk I/O Load warns G: Operations/sec 217, Disk time: 2665. I note that Acronis is the ONLY software referencing drive G. 
VSS Shadow Storages Status: All VSS shadow storages are configured correctly

Event log shows: 

Event Log

Status: Warn
Description: Some VSS-related errors or warnings occurred during the previous day

Events:

Timestamp: 10/27/2022 6:18:42 AM
Type: Warning
Source: disk
Message: The IO operation at logical block address 0x556788 for Disk 3 (PDO name: \Device\00000071) was retried.
InstanceId: -2147221351
SearchLink: (removed)

Timestamp: 10/26/2022 6:57:36 PM
Type: Error
Source: VSS
Message: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\VOLUME{12457D95-5E4B-4ABC-B405-1D13E9B8DE7F}\. The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully. ], Flush[0x00000000, The operation completed successfully. ], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced. ], OnRun[0x00000000, The operation completed successfully. ].   Operation:    Executing Asynchronous Operation  Context:    Current State: DoSnapshotSet
InstanceId: 12298
SearchLink: (removed)

Timestamp: 10/26/2022 6:57:35 PM
Type: Error
Source: VSS
Message: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out. Error context: DeviceIoControl(\\?\Volume{1de78d3e-a3bb-4ddb-9433-64690cc9a731} - 0000000000000610,0x0053c010,00000218DA817340,0,00000218DA814040,4096,[0]).   Operation:    Committing shadow copies  Context:    Execution Context: System Provider
InstanceId: 12310
SearchLink: (removed)

Timestamp: 10/26/2022 6:57:35 PM
Type: Error
Source: volsnap
Message: The flush and hold writes operation on volume D: timed out while waiting for a release writes command.
InstanceId: -1073348600
SearchLink: (removed)

Timestamp: 10/26/2022 6:57:35 PM
Type: Error
Source: volsnap
Message: The flush and hold writes operation on volume C: timed out while waiting for a release writes command.
InstanceId: -1073348600
SearchLink: (removed)

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 488