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Websites being blocked by Acronis after latest update

Thread needs solution

I'm asking on behalf of a friend.

After installing the latest update/upgrade from TIH2021 on Friday, she is no longer able to access regular websites such as gmail.com or trying to enter meter readings at britishgas.co.uk

Some pages show a no entry sign and blocked by Acronis.

Amongst many friends and colleagues using ACPHO Ive never heard of this issue before.

Any suggestions for a fix?

Thanks for your time.

B R

 

 

 

0 Users found this helpful

B R, from your description, it sounds like your friend has the Web filtering protection option enabled!

In the main GUI click on Protection then on the Settings button in the lower right corner, next look at the Active Protection tab where you / she will see the Web filtering option switch.

From the ACPHO user guide:

Web filtering

Malware is often distributed by malicious or infected sites and uses the so called "Drive-by download" method of infection.

Web filtering helps to protect you from potentially harmful websites and untrusted web resources by blocking the access when you try to open them. To determine which websites are potentially harmful, Web filtering uses the Protection updates database. The Web filtering database also includes information about websites that contain scam and phishing URLs. You can modify the rules defined in the database by configuring exceptions to the Web filtering list.

Web filtering has two modes of operation:

  • Complete block—the access to the website will be completely blocked.
  • Notify only—a notification will be displayed, but users will be able to access the website.

To configure Web filtering

  1. [optional step] If Web filtering is not installed, click Install under Get full protection, and then follow the instructions displayed.
  2. Switch on the Web filtering toggle to protect you from potentially harmful websites and untrusted web resources.
  3. From the Action on malicious URL detection drop-down menu, select what to do with detected malicious URLs.

    • Complete block – The access to the website will be completely blocked.
    • Block and notify – The website will be blocked with the ability to proceed.
  4. To configure the list of trusted or blocked websites, click Manage exceptions.

    1. To add a new URL to the list, click Add URL.
    2. Enter a valid URL name. Its domain will be added to exceptions.

      All addresses from the domain that you entered will be treated as trusted or blocked. For example, if you entered xyz.com as a trusted domain, all paths or sub-domains under xyz.com are treated as trusted.

    3. From the drop-down menu, select Allowed or Blocked. The allowed websites will not be scanned for threats. The blocked websites will not open, or you will get notified at such an attempt.
    4. Click Add URL.
    5. Click Apply.
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Posts: 2
Comments: 1727

Hello!

I would like to echo the same sentiment that the Web filter is active. Otherwise, there is no chance that the program itself blocks web pages.

As suggested by Steve, please follow the instructions provided in the user guide and let us know if that resolves the issue.

If the issue persists, kindly provide us with more details about the entire situation and the security features that are currently active.

Best regards!

Thanks very much for the info guys.

I'll check and get back to you.

I've never seen this happen before having done many installs over the years.

Cheers

B R