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Where Has The Sync Client (Desktop Agent for Windows) Gone?

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I have an old laptop that I downloaded the Acronis  'Desktop for Windows' client from

(https://eu4-cloud.acronis.com/fc/download_clients

many months ago in order to use the 'Cyber Files Client' and make use of the facility to allow updating of my local 'Cyber Files' directory onto 'Acronis Cloud'.

However, now that I have a new laptop that I am in the process of installing all of the features, clients, programmes etc that are installed on my old laptop, I am unable to download the Acronis 'Desktop for Windows' client!  Clicking on the 'Download' button results in nothing happening.  Has this feature been removed?  If so, that page with the option to download should be removed.

Can anyone throw some light on this, please?

Thank you in anticipation.
Graham

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In view of the fact that 'Cyber Files Client' is no longer available, I thought I would try the 'Sync' option as a possible alternative, but although it appears to start syncing - I'm attempting to sync to the cloud - it then reports 'Synchronization has failed' no matter how many times I try.  I've tried selecting different .doc directories, but all attempts fail.

I'm beginning to think that I might have to consider 'ditching' Acronis as my backup solution and go for something different, as these findings are not filling me with confidence, and I've thought for some time now - in the numerous years I've been using it - that for home use it's a little too complicated/complex a solution for my needs.

Perhaps I should just stick to using the built in backup solution in Windows 11.

Interesting observation...

I had enabled '2FA' on both laptops.

I removed it on my new laptop, signed out of my Acronis account, then signed back in again.  I also restarted the laptop.

I have been able to successfully 'Sync' one of my .doc directories!

No change as far as the loss of being able to download 'Desktop Agent Client' for 'Cyber Files'.  That's still non-operational.

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Posts: 2
Comments: 1727

Hello Graham

As I mentioned in a previous post I have raised a ticket with our support so we can investigate the issue.

You can expect a reply as soon as possible.

Best regards.

Hello Jose

Thank you for your reply, and I have indeed received a reply from your support, which I am about to reply to.

It seems it was a pure coincidence that I was able to achieve a successful 'sync' on the 11th November, as I am now experiencing failures to 'sync' on a regular basis with or without '2FA' enabled!

Best regards,
Graham

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Posts: 2
Comments: 1727

Graham Butler wrote:

Hello Jose

Thank you for your reply, and I have indeed received a reply from your support, which I am about to reply to.

It seems it was a pure coincidence that I was able to achieve a successful 'sync' on the 11th November, as I am now experiencing failures to 'sync' on a regular basis with or without '2FA' enabled!

Best regards,
Graham

Thanks for the updates. In fact if that's the case it fails with or without the 2FA that requires another type of investigation. I have updated the ticket with this information.

Best regards.