ACPHO backup schedule settings not sticking
My backup was set to run twice daily, just noticed that for the past few weeks it is only running daily.
I tried putting the twice daily setting back, and it does not stick.
Acronis support have had a bash at it and could not solve, and are looking further into it.
Anyone have any ideas?


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Dear Acronis Community!
We are writing to report an incident that happened as a result of a recent Acronis data center update. On 10 June 2022, a software update was initiated at a data center containing some of Acronis cloud components, which led to the reindexing of service data.
While this incident only affected internal Acronis Cyber Protect Home Office and Acronis True Image files, it may have led to the following issues:
- The backup destination of backup to a NAS was changed to C:\
- The backup destination of backup to Acronis Secure Zone was reset
- Customized backups scheduler settings were returned to program default values
We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler. The detailed instruction can be found in this KB article.
We apologize for any inconvenience caused by this issue. A separate communication will be sent via email to all affected users.
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Thanks - I'll try it out.
I updated the schedule settings (did not touch anything else), and now it tells me that my backup password it incorrect - the encryption password is not amendable after creating the initial cloud backup, so not sure what has occurred here.
Anyway, rather than ponder the reason, I have deleted the backup and created a new one.
Approximately 8 hours left to complete the first backup, then I will know if the schedule settings are working again.
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