Acronis Cyber Protect Home Office rolled back cloud backups to earlier version
Recently I updated my PC to Windows 11. I'm running Acronis Cyber Protect Home Office build 39900. I have multiple backups scheduled nightly. Five go to a local NAS, five go to the cloud. Let's call these A, B, C, D, and E. So far there's nothing wrong with D.
After the Windows 11 update, Acronis Cyber Protect Home Office saw two of the cloud backups - A and B - as new and insisted on doing a full backup rather than incremental. These are not bootable volumes, and it should not have required a complete backup. It took days to get both of those backups finished, but they were done yesterday morning and completed successfully.
When the backups were done, I got a message that I was almost out of space. It turned out that the C backup had combined itself with a duplicate of both A and B. The data for A and B has never been selected as part of C in the backup options. C is a relatively small backup, so I deleted it from the app, which deleted it from the cloud. I created a brand new backup - E - which has the data from C plus a bit more. That backup ran until around noon today but completed successfully.
When I checked on progress, A was running with an estimated time of 15 hours. This was supposed to be an incremental backup. I paused both A and B. They both show the last successful backup as having completed on June 15 or 16. That's what shows in the Activity in the app as well. The version I just spent days getting into the cloud have completely disappeared from both cloud and app as though it had never happened.
And to cap it all, backup C has returned in the app, although there was no data for it in the cloud. It was not configured. It was just there. I configured it to backup a very small amount of data to the cloud. It completed successfully and hasn't combined itself again with A and B.
What is going on here? Any suggestions? I hate to spend days not using my PC while A and B backup to the cloud again, only to have the same thing happen. The ideal solution would be a way to trigger an incremental backup for both A and B, which should take minutes to complete.
Thanks for responding. I had looked at the thread you mentioned, but I don't think that's the problem. None of the schedules were changed and all of the cleanup settings are the same. All of the backups that go to NAS are fine. The one backup to cloud is also OK (I'm afraid to touch it).
The server problem I thought was fixed. The KB article says that NAS backups might be moved to a local C: drive. But in my case two different cloud backups were combined with a third cloud backup, and the two then disappeared.
Also, I had deleted backup settings return, but they were not correct. And the backup folder for that backup also appeared in the cloud, but had no data in it.
Something got very hosed.
I've started one of the backups again. It's estimating 20 hours to completion. I'm most unhappy that everything pretty much has to be on hold until it gets done. And there's still the other one to redo as well.
I'm wondering if the cleanup will remove the old backup, or if there will only be the "new" one.
JABecker wrote:.......
I've started one of the backups again. It's estimating 20 hours to completion. I'm most unhappy that everything pretty much has to be on hold until it gets done. And there's still the other one to redo as well.
I'm wondering if the cleanup will remove the old backup, or if there will only be the "new" one.
Thanks for the clarification. What you are seeing is very strange and I do not recall it being reported recently. Many years ago I had a similar issue, where the settings of my data disk backup got reset and it either changed to backing up the system drive or added the system drive.
I think the cleanup should work, but could take some time.
Not sure why you have to put things on hold while the backup is happening - you can continue to work while the backup takes place as it uses a snapshot to carry out the backup; any changes made after the backup is initiated are not included, but will be included in subsequent backups. Or is it that your PC does not have sufficient power to do the task. I PC that is incredibly ancient and (running the ACPHO beta) had not trouble with the backup task, and was usable for other purposes.
Ian
I decided to delete A and B and start over with those two, since it's going to do a full backup anyway. We shall see what happens.
My PC is a relatively hefty and new build. (Gigabyte X570S Aorus Pro AX M/B, AMD Ryzen 5 5600X, 32 GB RAM, Asus ROG Strix Radeon RX 6600 XT OC Edition) I have plenty of power.
But I'm still trying to get Windows 11 set up just the way I want, and sometimes I need to reboot to get things working right. (iCloud share with Outlook, I'm looking at you!) I know that theoretically I can reboot and the backup will pick back up when the PC comes back up... but... when things have been so weird I just hate to take any chances on a backup that's going to take so long to complete. So I'm treating everything with kid gloves right now.
Thanks again for your responses.
OK, I understand your reluctance. The 5600X would have not problems - I have a less powerful 5600G running Windows 11 and it is very happy. Windows 11 can take some time to customise - I have 2 PCs running Windows 11 and more running Windows 10.
Ian
This has happened again with the backup that was (up until now) OK. I'm attaching screenshots showing that successful incremental backups have been created for the last week. But, as the last screenshot shows, the last version available in the cloud is from June 24th.
Since the incrementals created aren't there, today it wants to do a full backup again. I can't keep doing full backups to the cloud. I don't have unlimited bandwidth and I'm starting to get usage warnings from my provider.
What the heck is going on here? Where are my backups going?
I've created a system report, but I'm not sure it will help as it looks like whatever is happening is on the cloud side.
From app activity:
-----------------------------------
Cloud backup list:
-------------------------------
Cloud backup:
Sorry but you need to report this issue directly to Acronis Support as they have access to their Cloud servers to see what is happening?
Cloud backups should never need to create a new Full upload after the initial one is complete with only changed data being uploaded thereafter. The only caveat to this is a situation where effectively all data from the source system / selection has been changed which could look as if it is a full upload again.
I've created a ticket. I agree that this shouldn't be happening. Very little has changed on that drive and no changes have been made to the backup job selection. It should just be another incremental.
Posting just as a followup, as there wasn't really a solution or resolution other than to start over.
I've given up on Acronis Support. I could not adequately explain the problem in a way that could be understood, and with two to three days between responses, I can't keep waiting. (I'm not terribly impressed with Acronis Support.)
I went ahead and ran the backup. And, not surprisingly, it created a duplicate full backup under the original. And that, of course, uses twice the storage. I couldn't see any solution other than deleting the backup job and all its data and starting over again. So that's what I've done. I'll have to pay my provider for extra data usage this month, but hopefully next month I'll be back to normal.
My correspondence with support went something like this:
- Me: Here is a detail description of what I see as the problem in the cloud backup, with screenshots from both the cloud and the app.
- Acronis Support: Here are detailed instructions for how to download files from a cloud backup.
- Me: That isn't the problem. Here is a reworded, longer explanation with more screen shots.
- AS: Please send screen shots of the cleanup version size and dates.
- Me: OK, here you go. And I'm typing the info in as well, just in case.
- AS: Everything looks correct. Please confirm solution.
This is the point at which I gave up.