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Acronis Cyber Protect Home Office on Windows 11

Thread needs solution

Hello,

I downloaded a trial version of this software to test the functionality on an ACER Aspire Vero AV15-51 running under Windows 11. It runs well.

But I wanted to use the Bootable rescue facility on a USB Key. The package is created under Win PE.

It fully works on Windows 10 machines, but on the new Acer Windows 11 machine, the software does not recognize the internal SSD disk. The only disk seen by the sofware are the USB key containing the Acronis bootable software, and an other USB disk used to back-up the PC.

Changing the USB ports do not change the behaviour.

Acer just informed me that there is no protection avoiding access to the disk..

Any advice ?

0 Users found this helpful

If the internal SSD is not being recognised by the Acronis bootable rescue media then chances are that it is using a disk controller / software that is not present in the rescue media, i.e. perhaps using an Intel RST VMD controller?

See forum topic: Inaccessible boot media where issues related to VMD controllers have been discussed very recently.