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Acronis True Image 2021 Every backup fails on first attempt

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I have been having the same problem for a year or so now. I do only full backups and they are set to run once a week. Every time the job runs, I get an email saying backup failed - usually with difference in snapshot and drive. 

The backup then restarts and then succeeds. I know there is nothing wrong with the external hard drive I have backed up to - I have done extensive disk checks, and also if it was the hard drive, it wouldn’t succeed every second time.

An Acronis support person kept telling me there was no problem because the job succeeded, and I was unable to get him to understand that the log success he pointed to ignored the fact the there was a failure every second time so the back-up takes hours as it has to go through twice every time.

 

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Andrew, welcome to these public User Forums.

Sorry but although you may have shared lots of information with Acronis Support, we have no access to what has been shared about this issue, so you need to provide much more information about it!

The starting point for any investigation should be with the logs.

You need to be using the new log viewer tool per the link below. 
MVP Assistant - a new tool, including new Log Viewer (Latest version 1.1.4.0, 9/27/2021)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.