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Acronis True Image for Western Digital won't activate

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I have recently bought a WD MyCloud EX2 Ultra NAS. I am trying to install Acronis True Image for WD, but the s/w won't activate since it does not recognize my NAS. It is visible on my home network. I have found many people with the same issue, but cannot find a solution.

Any suggestion for me ?

 

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Martin, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

WD and other OEM vendors impose this restriction of being able to find a drive of their own make connected to the computer.  How this works for network attached storage I am unsure about as have never used the OEM versions of Acronis.  The full commercial versions of Acronis do not have these restrictions.