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Back Up Error

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I get an error: "Backup cannot be started. Plug in the external drive containing the files of this back up".

This occurred several times during warranty. But was never resolved.

The drive is accessible by other programs including File Explorer. I tried to remove the USB and power from both the source and destination disks, but that did not resolve the problem.

Now I am out of warranty and cannot get support nor use the SW.

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Moshe, sorry but there is insufficient information to offer any answers to your problem here?

Are you really using ATI 2013 as per your signature and if so, with what operating system / version?

What type of backup are you making here?  Disk backup or one of Files & Folders?

What are you using as Source and Destination for the backup?  Are you using USB drives for both of these as your post above suggests?

Are the drive letters the same as when the task was created and run for the first time or have they changed?