Backup failed, then went through

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Posts: 1
Comments: 1

Hello all,

I have a new license of Acronis and I am also using Acronis for the first time.

My "home Server" with Windows 11 is online 24/7 and makes a backup at 3am.

However it always seems to fail in the first time, then tries again a few minutes later and it goest through without errors. Any idea what the reason could be?

2022-08-09T03:00:23:506+02:00 6908 I00000000: -----
2022-08-09T03:00:23:506+02:00 6908 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 26.3.1.39900.
2022-08-09T03:00:23:599+02:00 6908 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2022-08-09T03:00:23:599+02:00 6908 I00640002: Aktion User1 wurde per Planung gestartet.
2022-08-09T03:00:23:631+02:00 6908 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2022-08-09T03:00:23:631+02:00 6908 I013C0000: Aktion: Backup
2022-08-09T03:00:23:631+02:00 6908 I0064000B: Priorität geändert in 'Niedrig'
2022-08-09T03:00:27:604+02:00 6908 I000B03F0: Backup-Archiv erstellen Kennwortgeschützt Von:     In Datei:    "ftp://xxxxxx.xxxxxx.de:21/user1.tib" Komprimierung:    Normal Exclude:    Durch Ausschlussmaske erfasste Dateien Passendes Kriterium:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tibx, *.tib.metadata, *.~, *.tmp, C:\Users\user1\AppData\Local\Temp\*, C:\Users\user1\AppData\Local\Microsoft\Windows\INetCache\*, C:\Users\user1\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\user1\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\user1\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\user1\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\user1\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Windows\CSC
2022-08-09T03:00:31:952+02:00 6908 I00040001: Error 0x40001: Fehler beim Lesen der Datei.
| Ablaufverfolgungsebene: Information
| line: 0x1d8eab676a3f6923
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp:762
| Funktion: TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback
| line: 0x1d8eab676a3f6923, c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp:762, TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback
| Path:
| $module: ti_demon_vs_39900
|
| error 0x40001: Fehler beim Lesen der Datei.
| line: 0xdda2c8557334c401
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\core\network\ftp\ftp_ifile.cpp:120
| Funktion: FTPIFile::Read
| line: 0xdda2c8557334c401, c:\jenkins_agent\workspace\ati-main-win-ati\680\core\network\ftp\ftp_ifile.cpp:120, FTPIFile::Read
| $module: ti_demon_vs_39900
2022-08-09T03:00:31:952+02:00 6908 E000103F1: Die Aktion kann im stillen Modus nicht ausgeführt werden. (0x103F1)
    $module = "ti_demon_vs_39900"
    TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback:
c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp(935)
Fehler beim Lesen der Datei.  (0x40001)
    $module = "ti_demon_vs_39900"
    TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback:
c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp(936)
2022-08-09T03:00:31:953+02:00 6908 E000101F6: Error 0x101f6: Aktion wurde abgebrochen.
| Ablaufverfolgungsebene: Fehler
| line: 0x65b5eb7011094703
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\processor\diskadm\da_commit.cpp:348
| Funktion: DaProcessor::CommitImpl::OnDaError
| line: 0x65b5eb7011094703, c:\jenkins_agent\workspace\ati-main-win-ati\680\processor\diskadm\da_commit.cpp:348, DaProcessor::CommitImpl::OnDaError
| $module: ti_demon_vs_39900
|
| error 0x70022: Aktion wurde abgebrochen.
| line: 0x29c4f0bddb125114
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\core\resizer\backup\chunk_maps.cpp:39
| Funktion: resizer::SequentialChunkMap::SequentialChunkMap
| line: 0x29c4f0bddb125114, c:\jenkins_agent\workspace\ati-main-win-ati\680\core\resizer\backup\chunk_maps.cpp:39, resizer::SequentialChunkMap::SequentialChunkMap
| $module: ti_demon_vs_39900
|
| error 0x4000f: Abgebrochen.
| line: 0x1d8eab676a3f69d4
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp:939
| Funktion: TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback
| line: 0x1d8eab676a3f69d4, c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\archive\impl\operations\archive_message_callback.cpp:939, TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback
| $module: ti_demon_vs_39900
2022-08-09T03:00:31:999+02:00 6908 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bcedb
| Datei: c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\demon\main.cpp:741
| Funktion: main
| line: 0x9f2c53c72e8bcedb, c:\jenkins_agent\workspace\ati-main-win-ati\680\products\imager\demon\main.cpp:741, main
| $module: ti_demon_vs_39900

 

And this is the log of the successful run:

2022-08-09T03:01:09:689+02:00 7236 I00000000: -----
2022-08-09T03:01:09:689+02:00 7236 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 26.3.1.39900.
2022-08-09T03:01:09:723+02:00 7236 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2022-08-09T03:01:09:723+02:00 7236 I00640002: Aktion user1 wurde per Planung gestartet.
2022-08-09T03:01:09:758+02:00 7236 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2022-08-09T03:01:09:758+02:00 7236 I013C0000: Aktion: Backup
2022-08-09T03:01:09:758+02:00 7236 I0064000B: Priorität geändert in 'Niedrig'
2022-08-09T03:01:13:206+02:00 7236 I000B03F0: Backup-Archiv erstellen Kennwortgeschützt Von:     In Datei:    "ftp://xxxxxxxxx.de:21/user1.tib" Komprimierung:    Normal Exclude:    Durch Ausschlussmaske erfasste Dateien Passendes Kriterium:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tibx, *.tib.metadata, *.~, *.tmp, C:\Users\user1\AppData\Local\Temp\*, C:\Users\user1\AppData\Local\Microsoft\Windows\INetCache\*, C:\Users\user1\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\user1\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\user1\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\user1\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\user1\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Windows\CSC
2022-08-09T03:01:18:034+02:00 7236 I000101F8: Ausstehende Aktion 175 hat begonnen: 'Volume-Struktur sichern'.
2022-08-09T03:01:18:037+02:00 7236 I000101F8: Ausstehende Aktion 178 hat begonnen: 'Volume-Image erstellen'.
2022-08-09T03:01:18:114+02:00 7236 I00100000: Volume Tracker konnte keine Änderungen auf dem Volume '\\?\Volume{a7367229-4f89-414c-ae0e-46fd37720560}\' finden.
2022-08-09T03:01:18:584+02:00 1508 I00640000: Schreibe inkrementelle Version zu Datei: user1_inc_b4_s2_v1.tib
2022-08-09T03:01:19:592+02:00 7236 I000101F8: Ausstehende Aktion 178 hat begonnen: 'Volume-Image erstellen'.
2022-08-09T03:02:42:533+02:00 7236 I00100000: Volume Tracker konnte keine Änderungen auf dem Volume 'C:' finden.
2022-08-09T03:08:34:357+02:00 4672 I00640000: Schreibe inkrementelle Version zu Datei: user1_inc_b4_s2_v2.tib
2022-08-09T03:10:01:063+02:00 7236 I000101F8: Ausstehende Aktion 178 hat begonnen: 'Volume-Image erstellen'.
2022-08-09T03:10:01:135+02:00 7236 I00100000: Volume Tracker konnte keine Änderungen auf dem Volume '\\?\Volume{ae97da85-ac47-46fc-b449-08ee4a2a1c32}\' finden.
2022-08-09T03:10:01:725+02:00 7236 I00640000: Die folgenden Backups wurden erfolgreich erstellt: "xxxxxxxxxxxxxxx.de:21/user1_inc_b4_s2_v1.tib"
"fxxxxxxxxxxxxxx.de:21/user1_inc_b4_s2_v2.tib"
2022-08-09T03:10:07:038+02:00 7236 I013C0006: Aktion erfolgreich.

Would be thankful for any hints.

Regards

 

 

 

Tue, 08/09/2022 - 09:28
0 Users found this helpful
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Posts: 0
Comments: 488

Dear Peter,

Thank you for reaching out. We would recommend to contact our support with this problem Customer Service and Support (acronis.com)
Make sure ftps and sftp are turned off as we officially do no support them in Acronis Cyber Protect Home Office.

Tue, 08/09/2022 - 16:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Peter, welcome to these public User Forums.

The initial log shows a failure to reach and read from the destination FTP backup archive file which suggests that perhaps the process needs more time before that remote system is ready?

I would suggest trying a Pre Command for the task to ping the remote server and ensure it is 'woken up' before continuing with the backup task.  I use a Pre Command to check my NAS is available before trying to backup to it (to avoid the backup running when I am not at home!).

:: File Name = CheckIP.Bat
@echo off
:: ----------------------------------------------------------
:: ----- Set baseIP to the IP address to be checked -----
:: ----------------------------------------------------------

set baseIP=192.168.0.29
set loopcount=20

:: Checking for active baseIP address on network
:: errorlevel 0 = IP found / 1 = IP not found.

:loop
echo pinging %baseIP% for %loopcount% times
ping -n 1 -l 1 %baseIP% > nul
if %errorlevel%==1 goto next
@echo %baseIP% found active on network!
timeout /t 10
exit /b 0
:next
@echo %baseIP% not found active on network!
set /a loopcount=loopcount-1
if %loopcount%==0 goto exitloop
timeout /t 10
goto loop
:exitloop
if %errorlevel%==1 exit /b 1
exit /b 0

Tue, 08/09/2022 - 16:49
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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Comments: 1

Steve,

thank you so much for that idea, i was able to recreate the issue and adding a simple ping did the job.

Acronis Support wasn't able to help me, but you were. Amazing!

Kind regards,

Peter

Tue, 08/09/2022 - 21:04