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Backup stops at preparing data

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Baackup stops at preparing data and willnot continue. Others have had this program. Called technical support and they made me leave message and didn't call back.

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Leigh, how long have you waited for the preparing data screen?  This can take a while to complete and then the backup will proceed at a much faster pace.

Note: it is recommended to run CHKDSK /F against the drives before running a backup to ensure that there are no issues which would cause the backup to fail.

I have waited hours. I have scanned the disks for errors. I have run the three DISM programs and SFC /Scannow. I have checked to see that all the applicable services are running. The only thing that I have not done is to enlargel the system reserved partition.

Thanks for the answer Leigh, the next questions are:

What size of data is involved here / how many disks are you including? 

Also, what option are you using for the Source, i.e. 'Entire PC' or using Disks & Partitions (assuming this is a disk backup, not for Files & Folders)?

Where are you backing up to?  What is the Destination?

Have you performed previous backups before this one?