Backup to US Phoneix Cloud Fails With "Destination Is Unavailable" Error
Several years ago, I had consistent cloud backup problems with the US data center in Phoenix. At the urging of several forum members, I switched to the Germany data center and had over two years of consistent cloud backups. Then, just over a month ago, I began having extremely slow backups to the Germany data center. At the urging of Acronis support, I switched back to the US Phoenix data center and I've had normal cloud backups until a few days ago. Now, for the past three days, I am getting consistent cloud backup failures with the "Acronis Cloud is not accessible" message.
I have not made any software changes to my Windows 10 PC. I have Ping Monster running to check connectivity to the Phoenix data center every 60 seconds and connections have been consistent, with just a few random connection errors from time-to-time, none of which coincide with a backup failure. I did try updating from ATIH 2021 to Acronis Cyber Protect Home Office, but that did not make a difference.
Before I dig further into this, and perhaps open a support ticket, I would like to know if others are experiencing cloud backup failures with the US Phoenix data center.
Yes, I did try the Cloud Connection Verification Tool for both US1 (which I'm on) and US2 (just to check), as well as the port checker app, and found no problems (see attached screenshots). The only difference I noted is the IP address shown for the front-end servers in the US1 tool is 166.244.6.11-17 whereas when the backup runs it shows 166.244.6.242 & 245 in Performance Monitor.
When the cloud backup runs, it runs for a while, sometimes hours, then stops with the error. So it's not the connection, but the consistency of the connection, or a failure at the data center, that seems to be the issue. Since my ping monitor shows a consistent connection at the same time as the backup failure, I have to assume that there is a failure at the data center.
I suspect that, as you suggest, the problem is with the server. All I can suggest is that you create a support ticket as there is nothing you can do to fix the problem from your end.
Ian
You might try logging out of your Acronis account and then logging in again. I have had success doing that in the past.
Enchantech wrote:You might try logging out of your Acronis account and then logging in again. I have had success doing that in the past.
I just tried that and a backup ran successfully. Let's see if that continues to happen over the next few days or if that was just a coincidence. I will report back and let you know if that was the solution.
Five good cloud backups in a row since logging off and back on. Thanks, Enchantech.
Your welcome MrVivona :-)