Backups failing with Error 22 on Module 309

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello, I have a client who's backups are intermittently failing.  Here is the log.  If anyone has any ideas it would be most appreciated!  

 

2021-11-30T23:00:01:771-08:00 16448 I0135003A: User is running command. Command=Backup plan 'Entire machine to BERNIE-7450: E:\'; User=; 

2021-11-30T23:00:05:820-08:00 16448 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backing up
| trace level: error
| channel: tol-activity#0CDAEB7B-7F1B-46AC-8AAB-F5D40F01BFDE
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: k:\15\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_7970
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c3
| file: k:\15\processor\batch\batch.cpp:110
| function: Processor::BatchOperation::Execute
| $module: disk_bundle_vsa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xc3bc4c1eb2299aec
| file: k:\15\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:322
| function: `anonymous-namespace'::OpenArchive
| Archive3Code: 0x1397
| Name: BERNIE-7450-B55FB677-771D-4492-8D00-8F6921B7D5AC-CED173AC-2491-4EE6-8680-7308A72ED237A.tibx
| $module: archive3_adapter_vsa64_7970
2021-11-30T23:00:05:821-08:00 16448 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backup workflow
| trace level: error
| channel: tol-activity#0CDAEB7B-7F1B-46AC-8AAB-F5D40F01BFDE
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38faba77
| file: k:\15\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:619
| function: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: k:\15\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_7970
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c3
| file: k:\15\processor\batch\batch.cpp:110
| function: Processor::BatchOperation::Execute
| $module: disk_bundle_vsa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xc3bc4c1eb2299aec
| file: k:\15\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:322
| function: `anonymous-namespace'::OpenArchive
| Archive3Code: 0x1397
| Name: BERNIE-7450-B55FB677-771D-4492-8D00-8F6921B7D5AC-CED173AC-2491-4EE6-8680-7308A72ED237A.tibx
| $module: archive3_adapter_vsa64_7970
2021-11-30T23:00:05:835-08:00 16448 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Entire machine to BERNIE-7450: E:\'; 
| trace level: error
| channel: tol-activity#0CDAEB7B-7F1B-46AC-8AAB-F5D40F01BFDE
| line: 0x4a8728dc8a1c95a1
| file: k:\15\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to BERNIE-7450: E:\'
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Entire machine to BERNIE-7450: E:\'
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_7970
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: k:\15\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:218
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_7970
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: k:\15\enterprise\common\tol\replica\event_processor.cpp:110
| function: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: k:\15\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_7970
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c3
| file: k:\15\processor\batch\batch.cpp:110
| function: Processor::BatchOperation::Execute
| $module: disk_bundle_vsa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xc3bc4c1eb2299aec
| file: k:\15\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:322
| function: `anonymous-namespace'::OpenArchive
| Archive3Code: 0x1397
| Name: BERNIE-7450-B55FB677-771D-4492-8D00-8F6921B7D5AC-CED173AC-2491-4EE6-8680-7308A72ED237A.tibx
| $module: archive3_adapter_vsa64_7970
2021-11-30T23:00:05:093-08:00 27316 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=020BD0EF-ADA3-4250-855F-3A348DFB111F
2021-11-30T23:00:05:119-08:00 27316 I00000000: I00000000: Backup Inclusions list:

2021-11-30T23:00:05:119-08:00 27316 I00000000: I00000000: Recovery

2021-11-30T23:00:05:120-08:00 27316 I00000000: I00000000: EFI system partition

2021-11-30T23:00:05:120-08:00 27316 I00000000: I00000000: \\?\Volume{8f4961df-6e73-4ebf-84c4-4be7fbd60835}\

2021-11-30T23:00:05:120-08:00 27316 I00000000: I00000000: C:

2021-11-30T23:00:05:121-08:00 27316 I00000000: I00000000: Archive: E:/\BERNIE-7450-B55FB677-771D-4492-8D00-8F6921B7D5AC-CED173AC-2491-4EE6-8680-7308A72ED237A

2021-11-30T23:00:05:719-08:00 27316 I00000000: Using ar_io_local to open '\\?\E:\' with token 0000000000000000
2021-11-30T23:00:05:730-08:00 27316 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; 
| trace level: error
| channel: tol-activity#1A23C898-4E20-46DA-BCE4-BE3A47183D3F
| line: 0x4a8728dc8a1c95a1
| file: k:\15\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_7970
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: k:\15\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_7970
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: k:\15\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_7970
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c3
| file: k:\15\processor\batch\batch.cpp:110
| function: Processor::BatchOperation::Execute
| $module: disk_bundle_vsa64_7970
|
| error 0x40007: Error occurred while opening the file.
| line: 0xc3bc4c1eb2299aec
| file: k:\15\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:322
| function: `anonymous-namespace'::OpenArchive
| Archive3Code: 0x1397
| Name: BERNIE-7450-B55FB677-771D-4492-8D00-8F6921B7D5AC-CED173AC-2491-4EE6-8680-7308A72ED237A.tibx
| $module: archive3_adapter_vsa64_7970
 

Thu, 12/02/2021 - 16:58
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Peter, welcome to these public User Forums.

Sorry but the log above does not look to have been generated by either Acronis True Image or the successor Cyber Protect Home Office product, but by one of the Acronis business products which have their own set of forums.

Thu, 12/02/2021 - 19:55
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