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Can no longer access "Options" without mounting the backup media

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With the introduction of "CyberProtectHomeOffice", I can no longer access the backup settings without first mounting the backup ddrive.

When the backup drive is not powered up and mounted, clicking "Options" in the "Backups" window I get a popup "Failed to open item <path to the configured disk location>". If I mount the backup hard drive, I can then access the settings.

For security reasons and to avoid accidents, I keep the hard drive I use for backups unmounted and powered down, turning it on and mounting it as the backup starts using a "custom command" and similarly unmounting and powering it down when the backup completes.

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Bert, I can only recommend raising this directly with Acronis Support by opening a support case as it does look to be a change in behaviour from how ATI 2021 handled unmounted USB backup drives!

I checked on ATI 2021 for my own USB backups with the external drive unplugged and was able to open the Options!

Acronis look to have changed the behaviour to like that for a missing network destination, i.e. when a NAS has been changed or given a different IP address which many users have complained about on recent versions of ATI and which has led to Acronis creating an internal change request:  TI-170272 Allow changing the plan settings when the target location is not available.

Thanks; I'll file a report.

I was hoping someone would point out a switch or option to revert to the old behavior.

Just got an email from the support people with a request for additional info, including

"Screenshot of the activity tab"

So, what's the "activity tab"?

 

Bert, in the main ATI GUI, select your task, then look at the right panel where along the top it has different tabs for Backup, Replica, Activity & Recovery.  Click on the title to open the tab.

Ahh... The one that says "Activity" at the top.

How ... obscure.

Where can I find "TI-170272"?

I assume that's from the "knowledge base," but searching in kb.acronis.com for  TI-170272, TI170272 or 170272 in the KB doesn't return anything.

Support is treating this as a full-blown mystery. I've already suppled a number of screen captures and a system scan, and now they want to have a remote session.

I don't have the time right now and won't until mid-October, so I'm hoping to convince them that it's a pretty straightforward solution to a simple problem.

Bert, it is an internal system reference provided by the forum moderator Ekaterina to other users here in the forum.  There is no direct access to this reference available to users or in the KB.

Tell support to  check their internal systems! (or escalate to their Expert team!).

See forum topic here for an example of this being advised by Ekaterina.

Found the above in Google using: site: forum.acronis.com TI-170272

Thanks. I found the references in the forum topics.

And suggesting that the support rep talk to the development group is exactly what I'm doing.