cannot backup the AppData file

When creating a new backup, I want to include the AppData\Roaming\Thunderbird\Profiles\ ... file where my Thunderbird email profile is located. The AppData folder is excluded, so I cannot select it for backup.
I have made sure to show "hidden files" in File Explorer. I can see the AppData folder there. I have unchecked "Exclude hidden files" in the Options/Exclusions tab. And under exclusions, there are no \AppData\Roamng exclusions.
appreciate any advice ..
DF


- Log in to post comments

Thank you for this Steve. I'm sure I have set the "view hidden files" correctly .. I am quite used to doing that for other applications. I can see AppData in File Explorer and in other backup software I am trialing. Just not in Acronis.
I have the feeling it is something to do with the differences between my Admin account and my "normal" account. Acronis wanted me to log in to the Admin account to install the software. But of course, when I set up my backups I do it from my normal account. I wonder if that is where the problem is? The backups of my "documents" folder work just fine.
David
- Log in to post comments

David, ATI does need to be run and used from an Admin account to work correctly and have access to hidden / system files etc.
Moving your Thunderbird profile folder out of the AppData structure would also solve this issue too - mine is all stored in D:\Thunderbird\... - I did this a while back when using dual-boot so that my mail was common to both OS copies, but kept it this way when I went to having a single boot system. It means that if I restore my C: drive from an older backup, I don't lose any mail or profile changes etc.
- Log in to post comments