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Cannot get the antivirus signatures to update

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My default is set to Download Protection updates automatically; however, the updates have stopped some time ago. I have tried turning it off and back on again; however, I still cannot get the antivirus signatures to update. Any suggestions?

Thank you for the assistance.

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Darryl, my only suggestion would be to perform a Repair Install of ACPHO and then check if the protection updates are forthcoming then?

See KB 60915: Acronis True Image: repairing program settings - for details.